Account Manager

Resonate

6h • $175,000 - $215,000 • Remote

About The Position

Every brand we work with is trying to answer the same question before they spend real money: why do our customers do what they'll do next? That's what Resonate predicts. In this role you'd own a portfolio of major brands and sit with the people asking it - CMOs, heads of insights, senior marketers. Your job is helping them turn what they learn into decisions about where the money goes. No direct reports. You own the accounts and you own the number, and renewals and expansion come out of doing the work well rather than chasing them.

Requirements

• 5+ years in account management or customer success in SaaS, data, or MarTech
• A record of renewing and growing six and seven figure enterprise accounts
• You can hold your own in a room with a CMO and be useful in it
• The ability to tie what we do to a number the client can measure
• A habit of turning complicated marketing problems into a recommendation someone can act on
• Forecasting and account planning discipline. Your numbers are right without anyone chasing you for them

Nice To Haves

• Experience with consumer intelligence, audience data, research, or analytics platforms
• Time on the brand or agency side, so you've been the one receiving this kind of advice
• You've worked with Sales on expansion instead of running every deal solo
• You use AI tools to get through account data faster and turn what you find into a client conversation
• Fluency in Salesforce, or the kind of CRM habits that make picking it up quick

Responsibilities

• Owning a portfolio of major brand clients. You lead the relationship and you're the person they call when the decision is hard
• Taking a messy marketing problem from a CMO and handing back a clear answer with the data behind it
• Finding growth in your accounts, showing the client what Resonate can do about it, then working with Sales to close the expansion
• Running QBRs that prove what the work produced and set up the next quarter
• Watching adoption and usage closely enough that you see a renewal problem coming months out, not weeks
• Keeping your Salesforce forecast honest. The relationship work only counts if the number is real
• Representing Resonate in front of clients and at industry events

Benefits

• Medical, dental, and vision coverage, including HSA
• Company-paid disability and life insurance with a life insurance buy-up option
• a 401(k) with company match
• Flexible PTO plus 10 paid holidays
• Paid parental leave
• Access to wellbeing and employee assistance programs, including free and unlimited access to 20+ health professionals and wellbeing coaches for you and your family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed