Account Manager

Kargo

1d • $80,000 - $90,000 • Hybrid

About The Position

Kargo is hiring an Account Manager to join our growing Customer Success team. You'll partner with Account Directors on day-to-day account management, running customers' performance marketing on social media and delivering optimization and performance insights. This isn't a community-building or engagement role—it's all about increasing revenue and conversions for our Retail, eComm, and Travel customers through a strategic, data-driven, and analytical approach. This is a hybrid role requiring onsite presence 4 days per week.

Requirements

• 2–3 years of paid Facebook advertising and campaign management experience
• Understanding of and experience with performance marketing goals and methods—ROAS, omnichannel strategies, and more
• Experience running dynamic catalog-based ads on social channels
• Trustworthy in managing larger ad budgets and meeting deadlines with 100% consistency
• Substantial analytical and spreadsheet/Excel skills, with a self-sufficient, proactive approach to identifying and solving issues
• Effective written and verbal communication skills with considerable attention to detail, and the ability to thrive in a dynamic, fast-paced startup environment

Nice To Haves

• Knowledge of Instagram, Pinterest, TikTok, and Snapchat performance marketing and experience with third-party social platforms (especially Kargo Commerce) are a plus

Responsibilities

• Support Account Directors with campaign and account management duties, treating client accounts like your own business—proactively managing risks and flagging issues early
• Create, edit, optimize, and scale social media campaigns based on complex performance trends
• Analyze direct response performance and compile custom reporting that tells a clear story—connecting numbers to decisions, not just delivering data dumps
• Communicate with account stakeholders on performance, measurement, testing plans, and creative opportunities in a way that's direct, credible, and easy to act on
• Train self-serve users on how to get the most out of the Kargo Commerce software
• Troubleshoot technical assets such as product catalogs, pixels, and offline data sets, and assist with back-end processes like feed mapping and creative scoping
• Provide regular feedback to the product team sourced from customers and your own experience

Benefits

• variable compensation — either the Kargo Sales Incentive Plan (sales roles) or an annual discretionary bonus (all other roles)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed