Account Manager

Knock•New York, NY

7d•Remote

About The Position

Knock Knock is on a mission to help products communicate with their users in a more thoughtful way. Building product notifications in-house takes months, often leading to poor user experiences. We believe that—when done right—product notifications help users find value in the products they use every day. That’s why we built Knock. We’re a remote-first (with a NYC base) Series A startup of 20+ employees that believe in the power of great software. We’re APIs all the way down at Knock—Stripe for payments, Algolia for search, WorkOS for SSO. We’re excited to add Knock to that list and to push forward the API-first movement. If you are, too, come join us and let’s build something great together. We’re backed by top investors and operators including Craft Ventures, Afore Capital, Preface Ventures, Worklife Capital, Guillermo Rauch (CEO/Founder @ Vercel), Scott Belsky (CPO @ Adobe), Adam Gross (CEO @ Heroku), John Kodumal (CTO @ LaunchDarkly), Nate Stewart (CPO @ Cockroach Labs), Charley Ma, and Zach Holman, to name a few. About this role We’re looking for a Account Manager to drive renewals and expansion for existing customers. This is a commercial, individual contributor role responsible for owning the end-to-end renewal process. You’ll work closely with Developer Success, Sales, and Operations to ensure renewals are proactive, well-scoped, and reflect the value customers get from Knock. As an early hire in this function, you’ll also help shape how renewals are run as the company grows.

Requirements

2–4 years of experience in renewals, account management, or customer success with commercial responsibility
Experience working in a B2B SaaS environment
Comfort negotiating pricing and contract terms with customers
Strong written and verbal communication skills
Highly organized and able to manage multiple renewal timelines in parallel
Familiarity with CRM tools (Salesforce or similar)
Understanding of SaaS metrics such as ARR, churn, and net revenue retention
Experience working at an early-stage or fast-growing company

Responsibilities

Own the full lifecycle of customer renewals, from early outreach through contract execution
Lead commercial renewal conversations, including pricing discussions, contract terms, and negotiations
Identify and pursue upsell and expansion opportunities during renewal cycles
Maintain accurate renewal forecasts and surface at-risk accounts early
Partner closely with Developer Success on account health and retention strategy
Collaborate with Sales on expansion opportunities and deal strategy
Work with Operations on pricing approvals, billing, and order forms
Help establish and improve renewal processes, templates, and tooling as volume scales
Manage and communicate priorities between internal teams and customer stakeholders