Account Manager

SuiteOp • New York, NY

14d • Onsite

About The Position

We are seeking a foundational member for our Account Management function to help define how we retain and grow our most important customers. In this role, you will own the customer side of a platform migration that will shape SuiteOp's next chapter. You will work with a product that customers truly love and utilize AI as a real force multiplier, focusing on working smarter and building scalable systems. This is a rare opportunity to grow your responsibilities quickly in an early seat at a fast-moving startup. If you love building real relationships with customers, thinking strategically about their business, and believe AI makes great operators unstoppable, we'd love to meet you.

Requirements

• 1–3 years in account management, customer success, consulting, or a strategic customer-facing role
• Track record of building strong customer relationships and managing multiple accounts at once
• Experience leading customer meetings, QBRs, or executive conversations
• Comfortable navigating change management — guiding customers through migrations, version upgrades, or major workflow shifts
• Familiarity with CRM/CS systems (HubSpot, Intercom, Notion, Zendesk, etc.)
• Comfortable using AI tools (Claude, ChatGPT, or similar) in your daily workflow — for account research, prepping for calls, drafting follow-ups, building migration plans, or summarizing customer signals

Nice To Haves

• Naturally great with people — you build trust fast and customers want you on their calls
• Think strategically: you can zoom out to a customer's business goals and zoom in on a specific config decision in the same conversation
• Thrive in fast-moving environments where the playbook is being written as you run it
• Comfortable owning a migration timeline and holding both customers and internal teams accountable to it
• Reach for AI tools first — you use Claude, Notion AI, or similar to draft, summarize, and systematize before doing anything manually
• Communicate clearly, directly, and proactively — with customers, with teammates, and especially when something is at risk
• Smart, curious, and the kind of junior hire who's already operating beyond their years
• Experience with platform migrations, implementations, or technical onboarding
• Experience at a startup
• Experience in hospitality, property management, or related industries

Responsibilities

• Own a book of larger, strategic accounts post-onboarding — driving retention, expansion, and long-term value
• Lead the platform migration for your accounts: scope each customer's transition, build a 3-month migration plan, and own execution from kickoff through full go-live on the new platform
• Run regular business reviews, health checks, and strategy calls with customer stakeholders — from operators to executives
• Monitor usage and health signals across your book, proactively spotting risk and surfacing expansion opportunities
• Build deep product expertise across both the legacy platform and the new monorepo, and translate that into confident guidance for customers navigating the change
• Partner with Customer Success, Engineering, and Product to channel customer feedback into the roadmap — using Claude and internal tooling to synthesize patterns across accounts
• Build account plans, migration trackers, and QBR decks faster and at higher quality by reaching for AI first
• Negotiate renewals and identify upsell paths into larger portfolios, additional modules, or expanded device counts
• Be the strategic point of contact your customers trust — the person who knows their operation, their goals, and where SuiteOp fits in both

Benefits

• Equity
• Salary range of $70,000–$90,000

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed