Account Manager

Resi

14d•$90,000 - $110,000•Remote

About The Position

Resi is the marketing operating system for multifamily. Our platform centralizes websites, content, data, and integrations into a single connected ecosystem that powers the entire renter journey. From high-performing websites and digital marketing to real-time data connections and analytics, Resi helps property operators modernize their marketing and turn insights into measurable growth. We are hiring an Account Manager to own the client relationship across an assigned portfolio, from signed contract through onboarding, implementation, and launch, and then across every product and service the client has with Resi. You are the single point of contact and the person accountable for the outcome. This is a service-first role for someone who knows multifamily marketing deeply and can hold a lot at once. You will not carry a sales quota. Your job is to make clients successful, and when you spot a place where Resi could do more for them, you surface it to the account executive who owns that conversation. Superior communication and exceptional organization are the job rather than a bonus.

Requirements

Multifamily marketing experience required. This one is non-negotiable; the learning curve without it is too steep for this role.
5+ years of direct account management experience, ideally on the agency side, or a similar role.
A service instinct paired with commercial awareness. You keep the client's experience first and still notice when Resi could be doing more for them.
Technical fluency. This role is not technical, but you need to understand the platform well enough to direct clients and internal teams, make quick fixes where you can, and know exactly when to bring in your Technical Account Manager.
Strong project management instincts and the ability to juggle many accounts without dropping detail.
Superior verbal and written communication, and exceptional organization.
The ability to prioritize on the fly, sometimes reshuffling by the day, and do your best work when there is a lot in motion.
High critical thinking and the ability to connect where Resi is heading with where a client wants to go.
Comfort with digital marketing fundamentals: SEO, PPC, websites, and the services that drive multifamily performance.
A great listener who is personable, confident, composed, and genuinely interesting to work with.

Responsibilities

Serve as the single point of contact for an assigned portfolio of accounts.
Guide clients through the full journey: onboarding, implementation, launch, and continuous success across every product and service.
Learn each client's marketing goals, build a point of view on how Resi helps them get there, and manage the account proactively.
Anticipate needs, flag risks early, and bring recommendations before a client has to ask.
Capture each client's vision early, then keep projects coordinated, on track, and on time; when something slips, you are the one who gets it moving again.
Set expectations at kickoff on scope, timeline, and what happens when client feedback runs long, then hold them.
Handle first-line client questions and quick fixes yourself, and escalate technical depth to the Technical Account Manager.
Partner with the Technical Account Manager on integration and complex build work, keeping the client informed and the relationship steady while they own delivery.
Bring composure, confidence, and clarity to every conversation, especially the hard ones.
Work hand in hand with the support desk, product, engineering, design, and sales to deliver for your accounts.
Notice where Resi could do more for a client and surface it to the account executive with the context they need to take it forward.
Prepare and process contract paperwork for renewals and client-requested additions, and see them through to execution.
Turn casual client conversations into concrete next steps; when a client mentions a gap, you move it forward.
Surface demand patterns and client feedback to product so we build what clients actually need.
Help refine client experience practices so the client experience keeps getting sharper.