Account Manager

Otis Elevator Co.•San Francisco, CA

32d•$63,000 - $90,000

About The Position

Otis is seeking an Account Manager to manage and grow a high-profile portfolio of commercial customers throughout downtown San Francisco. The role combines relationship management, consultative selling, and customer success, with a focus on revenue growth and delivering an exceptional customer experience. The Account Manager works closely with customers, field teams, and business partners in one of Otis’s largest branches. The Account Manager serves as the primary customer contact, communicates about repairs, service activity, equipment status, and requests, and coordinates work with customers, building teams, and third-party vendors. The role also supports billing and account questions, conducts customer meetings, identifies opportunities for equipment improvements and service enhancements, and builds relationships that support customer satisfaction and retention. Otis describes itself as a global elevator and escalator manufacturing, installation, and service company with 72,000 employees and operations in more than 200 countries and territories. The company emphasizes Safety, Ethics, and Quality, and describes its workplace as inclusive and diverse.

Requirements

3 to 4+ years of sales and account management experience in a technical, industrial, machinery, equipment, or service-based industry.
Experience selling service agreements, maintenance contracts, technical services, machinery, equipment, or other consultative solutions.
Proven ability to manage and grow customer portfolios while identifying new business opportunities.
Track record of building strong, long-term relationships with commercial customers.
Ability to understand customer needs and recommend appropriate service, repair, or equipment solutions.
Strong organizational, prioritization, and time-management skills.
Experience using CRM systems and Microsoft Office tools, particularly Excel.
Ability to learn technical concepts and communicate recommendations clearly to customers.
Adaptability, sound judgment, resilience, and a strong sense of urgency in a fast-paced, customer-focused environment.
Must have work authorization that does not require Otis sponsorship; Otis does not support H-1B or TN petitions or applications for this position.

Nice To Haves

Elevator industry experience is welcomed but not required when the candidate has relevant experience from a comparable industry.

Responsibilities

Manage a portfolio of customer accounts across the downtown San Francisco territory.
Develop account strategies that support customer retention and revenue growth.
Serve as the primary point of contact for a portfolio of commercial customers.
Provide updates on repairs, service activity, equipment status, and customer requests.
Coordinate work with customers, building teams, and third-party vendors.
Support billing inquiries, invoice corrections, and account-related questions.
Conduct regular customer meetings virtually and in person.
Identify opportunities for equipment improvements, modernization, and service enhancements.
Build long-term relationships that drive customer satisfaction and retention.
Partner with internal teams to help deliver exceptional customer experiences.
Identify and discuss relevant upgrade opportunities to support revenue growth.
Maintain accurate customer information and activity within CRM systems.
Resolve customer concerns professionally and efficiently.
Organize meetings, follow-ups, and account plans to ensure customer success.
Help customers understand technical recommendations in a clear and consultative manner.
Balance multiple priorities and respond quickly to changing customer needs and business demands.

Benefits

401(k) plan with company match and a separate automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents beginning on the first day of employment.
Three weeks of paid vacation and paid company holidays.
Paid sick leave.
Employee assistance and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance.
Birth/adoption and parental leave benefits.
Adoption assistance.
Tuition reimbursement program.
Peer recognition and service anniversary awards.
Spot performance bonus opportunities.
Competitive base compensation and sales incentive opportunities.
Career growth, professional development, and continuous learning opportunities.
Supportive, collaborative team environment.
Inclusive culture that values different backgrounds, experiences, and perspectives.