Account Manager
AbsenceSoft
•$75,000 - $85,000•Remote
About The Position
We're looking for an Account Manager to renew and grow customer relationships within an assigned book of business. In this role, you'll focus on ensuring customer satisfaction, managing renewals, and identifying opportunities to expand usage of AbsenceSoft's leave management SaaS platform. You'll serve as a trusted advisor to our clients, designing pricing strategies that align with both customer goals and revenue objectives while collaborating with internal teams to deliver exceptional results.
Requirements
- Bachelor’s degree in Business or related field, or equivalent experience
- 3+ years of experience in account management, customer success, or a related client-facing role
- Demonstrated SaaS contract negotiation experience, including familiarity with MSAs, auto-renewal terms, and recurring revenue models
- Exceptional communication and relationship-building skills, with a customer-first mindset
- Proven ability to manage competing priorities and meet deadlines in a fast-paced environment
- Proficiency with CRM or account management tools (e.g., Salesforce, HubSpot).
- Highly organized, detail-oriented, and proactive, with a growth mindset
Nice To Haves
- Familiarity with HR, benefits administration, or compliance solutions a plus
Responsibilities
- Serve as the primary point of contact for commercial conversations, including renewals, upsells, account expansion, pricing, and execution
- Track account activity and maintain accurate records in CRM systems to support proactive pipeline management
- Drive renewal outcomes by demonstrating value and proactively addressing customer needs
- Deliver product training and guidance to drive adoption and customer satisfaction
- Partner with cross-functional teams (i.e. Customer Success, Finance, and Legal) to structure and finalize customer agreements
- Gather and relay customer feedback to inform product and process improvements
- Operate within a highly compliant environment, upholding company controls and security standards
Benefits
- Comprehensive benefits
- Performance-based bonus program
- Equity opportunities
- Flexible time off
- Paid holidays
- Flexible leave programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
