Account Manager- Golf
About The Position
Lightspeed is seeking an Account Manager to join their Golf team in North America. The role involves managing a portfolio of golf course customers, helping them maximize value from the Lightspeed platform through increased product adoption, revenue growth, and ensuring long-term customer success. This position is highly relationship-driven, combining consultative selling, customer success, and industry expertise to support golf courses across North America. The ideal candidate is bilingual in English and French and based in Montreal, Quebec, though remote candidates in Canada and the US are also considered.
Requirements
- Experience managing an extended and complete sales cycle.
- Strong emphasis on ensuring customer satisfaction.
- Passion for working with people, understanding their unique business needs, and showing how to increase and optimize their business output.
- Bilingual in English and French (spoken and written) is strongly preferred.
- Experience working with major corporations and maintaining SLAs.
- Well versed on and passionate about the golf industry.
- Consultative, analytical, and solutions-oriented.
- Highly self-motivated, disciplined, and organized.
- Results and metric-driven.
- A sense of adventure and an entrepreneurial spirit.
Responsibilities
- Proactively reach out to customers to drive product usage and add-ons, expanding the use of Lightspeed Golf modules.
- Identify and address churn risks, and ensure adoption of new product launches.
- Ensure successful software utilization by defining success criteria with customers, with internal team support.
- Serve as a point of escalation for issues faced by large customers.
- Perform projects and initiatives to improve customer experience and increase CSAT.
- Identify opportunities for reference accounts and marketing case studies.
- Perform regular reporting on portfolio status and ensure high CSAT/NPS.
- Stay updated on Lightspeed products, processes, and add-ons.
- Act as the voice of the customer, flagging product requests to appropriate teams.
- Participate in team/region-wide initiatives and contribute to continuous improvement of communication and collaboration.
- Provide best practices to customers regarding POS and management.
- Keep up-to-date with industry best practices.
- Work with appropriate teams to develop and improve Customer Success and Account Management processes.
- Conduct scope calls pre-sale to determine customer requirements and setup needs.
- Contribute to achieving organizational objectives, even if outside the strict scope of the role.
Benefits
- Flexible work environment
- Culture that celebrates performance
- Career growth opportunities
- Flexible paid time off
- Remote work policies
- Equity options
- Contributions to pension plan
- Training opportunities
- Health and wellness credit
- Time off to volunteer
- Interest groups, employee led networks, social committees, sponsored sports teams
- Computer purchase program
- Enhanced parental leave
- Medical insurance
- Dental insurance
- Wellness insurance
- Life insurance
- Disability insurance
- RRSP plan and match
- Paid parental leave top-up
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
