Account Manager- Golf

Lightspeed Commerce, Inc. • Toronto, ON

1d • CA$57,000 - CA$95,000 • Remote

About The Position

Lightspeed is seeking an Account Manager to join their Golf team in North America. The role involves managing a portfolio of golf course customers, helping them maximize value from the Lightspeed platform through increased product adoption, revenue growth, and ensuring long-term customer success. This is a relationship-driven position that combines consultative selling, customer success, and industry expertise to support golf courses across North America.

Requirements

• Experience managing an extended and complete sales cycle.
• Strong emphasis on ensuring customer satisfaction.
• Passion for working with people, understanding their unique business needs, and showing how to increase and optimize their business output.
• Experience working with major corporations and maintaining SLAs.
• Well versed on and passionate about the golf industry.
• Consultative, analytical, and solutions-oriented.
• Highly self-motivated, disciplined, and organized.
• Results and metric-driven.
• A sense of adventure and an entrepreneurial spirit.

Nice To Haves

• Bilingual in English and French (spoken and written) is strongly preferred.
• Ideally located in Montreal, Quebec, but open to remote candidates within Canada and the US.

Responsibilities

• Proactively reach out to customers to drive product usage and add-ons, expanding the use of Lightspeed Golf modules.
• Identify and address churn risks, and ensure adoption of new product launches.
• Ensure successful software utilization by defining success criteria with customers, with internal team support.
• Serve as an escalation point for issues encountered by large customers.
• Perform projects and initiatives to improve customer experience and increase CSAT.
• Identify opportunities for reference accounts and marketing case studies.
• Perform regular reporting on portfolio status and ensure high CSAT/NPS.
• Stay updated on Lightspeed products, processes, and add-ons.
• Act as the voice of the customer, flagging product requests to appropriate teams.
• Participate in team/region-wide initiatives and continuous improvement efforts.
• Provide best practices to customers regarding POS and management.
• Keep up-to-date with industry best practices.
• Work with appropriate teams to develop and improve Customer Success and Account Management processes.
• Conduct scope calls pre-sale to determine customer requirements and setup needs.
• Contribute to organizational objectives, even if outside the strict scope of the role.

Benefits

• Flexible work environment
• Culture that celebrates performance
• Career growth opportunities
• Flexible paid time off
• Remote work policies
• Equity options
• Contributions to pension plan
• Training opportunities
• Health and wellness credit
• Time off to volunteer
• Interest groups, employee led networks, social committees, sponsored sports teams
• Computer purchase program
• Enhanced parental leave
• Medical insurance
• Dental insurance
• Wellness insurance
• Life insurance
• Disability insurance
• RRSP plan and match
• Paid parental leave top-up

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed