ACCOUNT MANAGER
About The Position
Fairchild Freight is a best-in-class third-party logistics brokerage specializing in refrigerated and dry van truckload shipping. We offer a team-focused culture, excellent benefits, and unlimited bonus potential tied to your sales success. We are looking for a seasoned Account Manager who thrives in a fast-paced environment, naturally builds long-term customer relationships, and is equally comfortable pursuing new business through both inside and outside sales. The Account Manager is responsible for managing and growing a portfolio of shipper accounts while actively developing new business. This role blends relationship management, consultative selling, and strategic account growth. The ideal candidate is a proven performer with prior experience in the trucking brokerage/3PL industry, strong sales instincts, and the ability to maintain high customer satisfaction while driving revenue.
Requirements
- 2-5 years of prior trucking brokerage/3PL experience
- Demonstrated success in inside AND outside sales
- Strong understanding of freight fundamentals: lanes, market pricing, service levels, contract vs. spot freight
- Excellent communication and negotiation skills
- Ability to work independently with strong time management and follow-through
- CRM proficiency (Salesforce, Hubstop, etc.) and strong skills in Microsoft Office/Google Workspace
- Ability to identify, pursue, and win new business opportunities
Nice To Haves
- Existing book of business or strong shipper relationships.
- Experience managing national accounts or multi-lane RFPs.
- Strong analytical mindset for margin management, pricing, and strategy.
Responsibilities
- Serve as the primary point of contact for assigned customer accounts, ensuring exceptional service and communication.
- Develop and execute account strategies to increase revenue, margin, and customer retention.
- Manage pricing conversations and negotiate contract/rate agreements aligned to market conditions.
- Identify opportunities to expand lanes, volume, and services within existing accounts.
- Monitor performance metrics.
- Maintain accurate customer notes, activity, and pipeline updates in CRM.
- Represent the company professionally in the market while building brand presence and trust.
- Proactively prospect and qualify leads.
Benefits
- Company-paid health, dental, and vision insurance
- 401(k) with company match
- PTO + paid holidays, including flex holidays
- Phone stipend
- Employee recognition program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
