Account Manager

WebTPA • Irving, TX

1d

About The Position

WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.

Requirements

• 5+ years related work experience in the health insurance industry administration working directly with clients and distribution networks in a healthcare benefit related environment.
• High school diploma or GED
• Detailed knowledge of Healthcare Reform.
• Extensive experience and demonstrated proficiency in all MS Office applications including Word, Excel, Access and PowerPoint.
• Strong verbal and written communication skills. (Writing samples may be requested as proof.)
• Comfortable working and communicating across operational areas within the organization.
• Can appropriately handle confidential and sensitive information.
• Ability to present to clients and executives in a confident manner.
• Managing the message to the intended audience consistent with business objectives
• Superior client service attitude coupled with excessive energy and enthusiasm.
• Strong desire to succeed in conjunction with a highly developed work ethic.
• Extremely driven with the ability to self-manage.
• High attention to details; particularly those driving benefit plan performance
• Ability to work independently/autonomously and proactively as well as collaboratively as a member of a team.
• Analysis - ability to identify problems/issues and propose high-performing solutions.
• Ability to segment and prioritize workload based on time sensitivities and critical success factors
• General project management skills

Nice To Haves

• Bachelor’s degree in Business or Communications

Responsibilities

• Respond to client inquiries within 24 hours, acknowledging and building expectations for resolution.
• Delivering on commitments
• Create and maintain a proactive communication strategy with clients, related distributors, business partners, and consultants adequate to identify and address problems and issues expeditiously.
• Build and maintain a strong understanding of product/service delivery systems and infrastructure adequate to identify and address problems and issues, including information requests, expeditiously.
• Evaluate client needs and lead cross functional teams to design, plan, configure, and implement products and services on a timely basis
• Schedule and lead client/delivery team meetings; developing and communicating progress against client's plan management strategy; gathering required data, research, and supporting analysis, and handouts/documents to guide the discussion
• Build and maintain effective feedback infrastructure to gather critical intelligence on client satisfaction from all sources related to the client's total product/service delivery system, including brokers, consultants, vendors, partners, stop loss carriers, etc., to ensure maximum opportunity to retain the business and related revenues
• Build and maintain a strong business/working relationship with clients and distribution networks sufficient to maintain and increase revenues
• Identify other opportunities and referrals
• Work as a responsible team member supporting projects relating to problem resolution, research, implementations, enrollments, and renewals
• Develop and maintain familiarity with WebTPA reporting and analysis tools adequate to report plan performance metrics to brokers, consultants, and clients
• Ensure delivery of fully executed client contracts including but not limited to ASA, Plan document, Compliance, Network, PBM, BAA, etc
• Analyze and evaluate client's plan performance and seek out opportunities to upsell/cross sell WebTPA products and services, or revenue producing partner products and services, while improving the overall service experience to clients and their members
• Develop and maintain a thorough understanding of clients objectives for their plan; discuss key performance indicators, analyze issues, and recommend/model changes necessary to achieve those objectives
• Communicate and assure client compliance with federally and state mandated requirements
• Review and assess clients benefit plans broadly considering key factors - industry, locations, required product/service mix and compliance factors

Benefits

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances.
• Retirement Savings Plan includes employer contribution and employer match
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits available and a comprehensive wellness program
• Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED