Account Manager

SOCAN - The Society of Composers, Authors and Music Publishers of Canada • Toronto, ON

25d • CA$61,200 - CA$65,000 • Hybrid

About The Position

The Account Manager is responsible for managing licensee accounts, including generating invoices, processing payments, and reducing Entandem’s accounts receivable in accordance with established policies and procedures. The role provides a high level of support to licensees while contributing to individual, team, and departmental targets.

Requirements

• Basic knowledge of accounting principles.
• Strong internet navigation and research skills.
• Advanced proficiency with Microsoft Word, Excel, and Outlook.
• Excellent time-management and organizational skills.
• Previous data-entry experience.

Nice To Haves

• French/English Bilingualism preferred

Responsibilities

• Contribute to the achievement of the department’s annual budget by managing and reducing total accounts receivable.
• Meet established individual quarterly targets.
• Initiate collection calls with licensees in advance of reporting and payment deadlines.
• Generate invoices and apply payments to licensee accounts.
• Conduct outbound accounts receivable calls with existing licensees.
• Receive and resolve inbound calls from licensees.
• Complete detailed accounts receivable data entry, including verifying, recording, updating, and processing customer applications, invoices, documents, payments, and account records in accordance with established policies and procedures.
• Manage and maintain licensee accounts, including documenting all account-related contacts and correspondence.
• Address and resolve licensee complaints.
• Review, analyze, and prioritize monthly accounts receivable reports, as required.
• Escalate accounts when appropriate and in accordance with established procedures.
• Support Entandem’s External Unit through collaboration and guidance.
• Participate in team and departmental projects and meetings.
• Perform other duties as required.

Benefits

• Twelve paid sick days annually (including five personal days)
• Access to SOCAN’s Toronto fitness facility
• Annual Performance Incentive bonus (dependent on a personal and company performance)
• Defined contribution Pension Plan
• Comprehensive, health and dental benefits program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed