Account Manager

City Wide Facility Solutions•White Plains, NY

4d•Hybrid

About The Position

City Wide Facility Solutions is actively seeking an Account Manager for our White Plains, NY location. The Account Manager is an outside, B2B account management and sales position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and contractors. Additional responsibilities include managing independent contractors, selling other maintenance services to current clients, negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction. The position is in our White Plains, NY, office as well as in the surrounding counties within the territory for our clients. The Account Manager is responsible for the business operations of an assigned client contracted service area.

Requirements

1+ years outside B2B account management and sales experience, property management, building maintenance or facility management preferred but not required
1+ years track record of success in a client retention and growth role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Excellent verbal and strong written communication skills
Proficient in Microsoft Office, knowledge of CRM database, and strong computer skills
Ability to travel on a daily basis to client locations locally and within 50 miles
College degree

Responsibilities

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients
Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client