Account Manager (SMB and Mid-Market, SaaS)

Prompt

1d•$100,000 - $100,000•Hybrid

About The Position

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on our very first Account Manager to help us scale our revenue growth engine. This role is an unprecedented opportunity to have a direct impact on the growth of Prompt. You will manage a book of SMB and mid-market accounts (1–16 providers), identifying upsell and cross-sell opportunities, strengthening client relationships, and driving revenue expansion. You’ll work closely with Client Success, Sales, and Product to maximize account health and deliver additional value to our customers. As the very first Account Manager at Prompt, you’ll also shape the long-term responsibilities of the position and lay the foundation for onboarding future team members as the department scales. We’re doing something special here, and this role will be critical in taking Prompt to the next level.

Requirements

1–3 years of experience in Account Management or Sales, ideally in SaaS or HealthTech.
Demonstrated success in achieving or exceeding revenue quotas.
Strong relationship-building, communication, and negotiation skills.
Highly organized, resourceful, and proactive with the ability to manage multiple priorities.
Comfortable working independently in a fast-paced, startup environment.
Proficient with CRM tools (HubSpot preferred), project management software, and analytics dashboards.

Nice To Haves

Familiarity with healthcare, particularly PT/OT/SLP practices.
PT/PTA background or clinical exposure.
Experience with Google Workspace, Hubspot, or similar productivity tools.

Responsibilities

Manage and grow existing accounts by proactively upselling additional licenses and cross-selling new products.
Build and maintain relationships with key decision-makers to uncover new opportunities.
Present Prompt’s suite of products (Prompt Kiosk, Prediction Health, Onus One, PT Wired, Prompt BI) to demonstrate value and ROI.
Conduct periodic business reviews with CSMs to identify whitespace, showcase value, and strengthen partnerships.
Collaborate closely with Client Success and Sales to ensure aligned strategies for account health and growth.
Accurately forecast opportunities, track pipeline, and maintain up-to-date records in CRM.