Account Manager - Mid Market

Freshworks•San Mateo, CA

6h•$120,000 - $175,000•Hybrid

About The Position

As a Account Manager - Mid Market, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.

Requirements

5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a track record of success in an aligned territory.
Curious, collaborative, and adaptable — open to learning and comfortable navigating change.
Experienced in working with enterprise customers, including senior leaders, consistently exceeding goals with a focus on long-term value creation.
A relationship builder with excellent presentation skills who listens deeply, asks thoughtful questions, and connects product capabilities to business needs.

Nice To Haves

Exposure to CRM, EX, CX, or ITSM solutions is a plus.

Responsibilities

Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel as required to connect in person, foster relationships, and represent Freshworks with purpose.