Account Manager

Securitas Security Services•Hilliard, OH

1d•Onsite

About The Position

The Account Manager (AM) serves as the primary point of contact for both the client and on-site security operations. This role is responsible for ensuring quality service delivery, maintaining strong client relationships, overseeing staffing and operational performance, and supporting the development of site personnel. The Account Manager is expected to be available outside of normal business hours for urgent operational or client matters and must effectively balance daily operational demands with long-term strategic responsibilities.

Requirements

1 Year Experience
Driver Certification
Strong organizational and time-management skills.
Self-disciplined and capable of working independently.
Technology savvy with proficiency in workforce management and scheduling systems.
Excellent verbal and written communication skills.
Ability to prioritize multiple competing assignments and meet deadlines.
Strong problem-solving and decision-making capabilities.
Demonstrated commitment to compliance, professionalism, and customer service.
Ability to maintain confidentiality and handle sensitive information appropriately.

Nice To Haves

A proactive leader who thrives in a fast-paced environment, excels at relationship management, and can effectively balance client expectations, staffing challenges, and operational excellence.

Responsibilities

Serve as the primary client contact and ensure exceptional customer service.
Respond promptly to client requests, concerns, and operational issues.
Maintain professional working relationships with clients, site leadership, and security personnel.
Communicate regularly with clients to ensure coverage expectations and service standards are met.
Address site concerns, service issues, and officer performance concerns.
Oversee daily security operations and staffing across assigned locations.
Maintain the Master Schedule and ensure workforce management systems remain accurate.
Review staffing deficiencies and manage open shifts utilizing available resources.
Complete and distribute Open Post Reports to Recruiting and Hiring Teams.
Conduct site visits and monitor daily operational activities.
Coordinate with Site Supervisors, Operations Supervisors, Control Room personnel, and Vendor Management Operations (VMO).
Ensure required documentation including patrol logs, alarm tickets, and pass-down reports are completed accurately and on time.
Track upcoming construction projects and prepare staffing plans for project support.
Manage officer removals and terminations, including system access removal and administrative updates.
Support access management, password resets, and key distribution programs.
Assist with onboarding and development of high-caliber security personnel.
Partner with Training Coordinators to address operational training needs and performance gaps.
Provide guidance and support to Site Supervisors and Operations Supervisors.
Fill operational roles as necessary to ensure client coverage while managing broader account responsibilities.
Foster accountability, professionalism, and operational excellence across all teams.
Review and respond to communications from clients, corporate leadership, and operational partners.
Monitor and address training requirements, compliance updates, and operational directives.
Maintain confidentiality of sensitive company, employee, and client information.
Ensure compliance with company policies, client requirements, and regulatory standards.