Account Manager

SINE Digital • Los Angeles, CA

6d • Hybrid

About The Position

We are seeking an Account Manager based in Los Angeles to support a portfolio of Broadway, touring, and arts & culture clients across the West Coast. This role will serve as the day-to-day client lead for a dedicated group of theatre and live entertainment accounts, working closely with an East Coast-based Account Director who will provide senior strategic oversight. You will help keep client work moving smoothly, ensure campaigns are coordinated across internal teams, and translate performance into clear, action-focused reporting and recommendations. This is a great opportunity for someone who thrives at the intersection of client service, digital marketing, theatre, and live entertainment; and who is excited to help shape SINE Digital’s growing West Coast presence.

Requirements

• 3-5 years of experience in account management, client services, digital marketing, or a related agency-side role.
• Experience managing client-facing digital advertising campaigns.
• Highly organized and comfortable managing multiple accounts, deadlines, and stakeholders.
• Communicate clearly and confidently with clients and internal teams.
• Ability to spot issues early, escalate appropriately, and keep work moving without needing constant direction.
• Analytical enough to interpret campaign performance, identify trends, and contribute actionable recommendations.
• Strong QA mindset and care about accuracy, clarity, and follow-through.
• Collaborative by default and comfortable working across departments.
• Experience in theatre, Broadway tours, live entertainment, venues, or arts & culture marketing.
• Must be based in, or able to commute regularly to, the Los Angeles area.

Responsibilities

• Serve as the primary day-to-day point of contact for a portfolio of approximately eight theatre, touring, and arts & culture accounts.
• Build strong, responsive relationships with clients across West Coast markets.
• Lead day-to-day communication, status updates, scheduling, meeting follow-ups, and issue resolution.
• Lead client calls and planning meetings alongside the Account Director, who will provide strategic support.
• Translate client needs into clear internal briefs, actions, timelines, and priorities.
• Proactively surface opportunities, risks, and recommendations to clients and internal teams.
• Liaise between clients and SINE’s Media, Data & Insights, SEO, Tech, and Account teams to ensure alignment and timely execution.
• Partner closely with the Los Angeles-based Media Planner supporting the same regional client portfolio.
• Coordinate campaign timelines, deliverables, dependencies, asset needs, approvals, and handoffs.
• Help ensure campaigns are launched accurately, optimized responsibly, and communicated clearly.
• Support smoother workflows across clients operating in Pacific and Central time zones.
• Draft weekly and campaign-specific performance reports in partnership with Media and Data & Insights teams.
• Use SINE’s custom reporting app and bespoke Looker Studio dashboards where needed.
• Pull, review, and validate campaign data across platforms and dashboards, including Google Ads, Meta, TikTok, DV360, and Google Analytics.
• QA reporting for anomalies, pacing deviations, tracking issues, spend discrepancies, creative flags, and data inconsistencies.
• Translate campaign performance into clear, concise, client-friendly insights.
• Help clients understand what happened, why it happened, and what should happen next.
• Support media teams in maintaining visibility into budget pacing, spend forecasts, and campaign performance.
• Help flag discrepancies or pacing concerns early so they can be addressed quickly.
• Maintain client-facing clarity around spend versus plan, campaign progress, and optimization priorities.
• Support action-focused recommendations tied to ticket sales, CPA, ROAS, engagement, and other key performance indicators.
• Work closely with the Account Director in drafting briefs, campaign plans, audience recommendations, meeting agendas, and strategic POVs.
• Contribute to strategic recommendations across campaign planning, audience development, creative testing, reporting, and optimization.
• Maintain client documentation, meeting notes, account trackers, onboarding materials, and asset logs.
• Manage onboarding for new accounts, new campaigns, and expanded scopes.
• Bring an understanding of Broadway tours, theatre marketing, and live entertainment audience behavior into day-to-day client work.
• Ensure adherence to internal processes, checklists, QA protocols, and reporting standards.
• Maintain and improve documentation, workflows, templates, and account delivery materials.
• Help identify process improvements that make client delivery smoother and more consistent.
• Play a key role in the development of SINE’s West Coast client service model as the regional team grows.
• Maintain and develop an understanding of the industries you and SINE work with, including key players and external agencies.
• Produce regular industry insights and client case studies to further educate the team and clients on industry learnings, insights and benchmarks.
• Keep abreast of changes in the California and broader US media landscape.
• Embody a passion for the sectors in which SINE operates, with a professional curiosity and knowledge of new and emerging businesses and producing talent.
• Represent SINE at various industry conferences and events, building the company’s presence and network.
• Participate in internal training sessions and knowledge-sharing initiatives to foster team expertise.

Benefits

• $70,000- $90,000, dependent on experience
• Generous PTO allowance per year
• Access to 401(K) Retirement Plan
• Access to Company subsidised healthcare and dental care
• Occasional free tickets to live events
• Structured personal development, a customised training program and opportunities to attend industry conferences
• Opportunities to help further shape the business culture and agency benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed