Account Manager

Schumacher•West Hollywood, CA

18d•Hybrid

About The Position

F. Schumacher & Co. is an innovative interior design company that is disrupting the $150 billion -dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers “celebrate the feeling of home”. Schumacher designs and produces some of the most beautiful fabrics, wallcoverings, rugs, trims, furniture, and accessories in the world. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next, an appreciation for what’s come before, a drive to make our products with enormous care and attention for detail. Schumacher is a globally recognized company with a myriad of showrooms both domestically and internationally. Our competitive advantage in the industry is the people. We believe that our employees are our most important assets. F. Schumacher & Co is deeply anchored in our company core values which are as follows: Preserve Our Entrepreneurial Spirit, Take Ownership & Accountability, Be Solutions-Oriented, Demonstrate Courage, Practice Adaptability, Embrace Collaboration. We empower our employees to live these values daily because we understand how it will positively impact the customer journey. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. This role is part of Patterson Flynn, our bespoke floorcovering boutique that creates one-of-a-kind rugs and carpets that exude luxury and fine design. You will be based in in the Pacific Design Center in Los Angeles (West Hollywood), in the same location as our Schumacher showroom. Your sales territory will encompass the greater Los Angeles region, including Los Angeles, Long Beach, the Valley, Santa Barbara, San Luis Obispo, and surrounding areas. This role is primarily showroom-based in Los Angeles but may require occasional travel to local client meetings in the surrounding area. As part of the F. Schumacher & Co. family, Patterson Flynn represents the pinnacle of custom floorcovering craftsmanship, combining traditional techniques with contemporary design sensibilities. Patterson Flynn currently maintains 15 showrooms across the United States, each showcasing our commitment to exceptional quality and personalized design solutions. Our team works closely with interior designers and discerning clients to create custom pieces that reflect individual style while maintaining the highest standards of luxury and craftsmanship. Our Account Manager plays a pivotal role in shaping the client experience at Patterson Flynn, overseeing projects from initial concept to final installation. This position ensures a seamless and exceptional journey for our clients, guiding them through each phase of the process with expertise and care. The Account Manager is responsible for managing projects efficiently, ensuring that every detail is meticulously handled to deliver outstanding results.

Requirements

Client-Focused: Passionate about delivering exceptional experiences for every client.
Leadership Abilities: ability to drive business autonomously in a dedicated Patterson Flynn showroom, as well as mentor and collaborate with a junior sales support teammate
Luxury Design Enthusiast: Knowledgeable and enthusiastic about the luxury interior design industry.
Sales-Driven: Proven ability to set and achieve sales goals, activating accounts and driving new business growth.
Creative & Strategic: Innovative thinker with the ability to build account-level sales and develop new business in a changing market.
Project Management: Experienced in managing complex projects and long sales cycles.
Entrepreneurial Mindset: Competitive drive to expand the client base and grow existing accounts.
Organized & Detail-Oriented: Exceptional organizational and follow-through skills.
Proactive & Accountable: High level of ownership and initiative with a focus on identifying growth opportunities.
Tech-Savvy: Comfortable working with digital platforms and systems.
Team-Oriented: Effective collaborator with internal teams and partners.
Adaptable: Resilient in a fast-paced, evolving environment.

Responsibilities

Proactively generate sales and elevate the Patterson Flynn brand in your territory through strategic relationship building and targeted outreach efforts.
Cultivate and maintain strong relationships with interior designers, both new and existing, by understanding their unique needs and offering tailored solutions to enhance their projects.
Conduct thorough analysis of the territory to identify and capitalize on growth opportunities for both existing and potential new accounts, developing strategic plans to expand the customer base.
Leverage a mix of client outreach, sales techniques, cross-selling, and sales reports to create and execute a robust sales strategy aimed at achieving and surpassing the overall sales goals.
Work closely with Schumacher Account Executives to maximize existing relationships and drive increased territory sales through joint efforts, lead sharing, and cross-brand initiatives.
Keep clients informed on the latest products and offerings, utilizing a targeted outreach strategy to ensure they are aware of the newest innovations and opportunities available.
Serve as a knowledgeable consultant, guiding clients through every aspect of their project with expert advice on product selection, customization options, and design integration.
Manage projects from concept to completion, ensuring that every detail is meticulously handled, timelines are adhered to, and client expectations are consistently exceeded.
Continuously expand your understanding of the Patterson Flynn collections, becoming a trusted expert capable of advising clients on the best solutions for their specific needs.
Collaborate with clients to develop bespoke solutions that reflect their vision, ensuring that the final product aligns with both their aesthetic and functional requirements.
Oversee the entire ordering process, from placement to follow-up, ensuring accuracy, timely delivery, and high levels of customer satisfaction.
Act as the primary liaison between clients and internal Support Teams to quickly troubleshoot and resolve any issues that arise, maintaining a high standard of service.
Partner with clients throughout their journey, identifying and addressing their needs to ensure a seamless and satisfying experience from start to finish.
Uphold the Patterson Flynn mission by consistently providing superior customer service and upholding the highest quality product and service standards in the luxury market.
Assist in the day-to-day operations of the showroom, including client interactions, maintaining an organized space, and managing product and material inventory.