Account Manager - Ent, Growth & Retention (HR Services Channel)

Rippling•Chicago, IL

9h•Hybrid

About The Position

Rippling is seeking a self-driven, growth-minded Account Manager for its hybrid-remote, US-based Account Management team. The Account Manager is the primary relationship owner for customers, guiding them in optimizing their use of Rippling’s back-office HR products and solutions. The role involves navigating complex customer issues and priorities and leading initiatives that support customer adoption, retention, and revenue growth. Account Managers in the Strategic segment own revenue retention and growth for the company’s largest customers. The Account Manager works with customers in the HR Services channel to help them realize value and expand their use of the platform. The role includes engaging customers at key lifecycle events, consulting on HR, IT, Finance, and global workforce management needs, managing cross-sales and renewals, and partnering with Technical Account Managers and cross-functional teams to support customer success and long-term commitments. The role offers competitive on-target earnings, benefits, and equity. For US-based employees, the stated OTE uses a 60/40 base-to-variable commission split. Commission is not guaranteed.

Requirements

At least 4 years of SaaS experience in account management, sales, or quota-carrying customer success.
A track record of consistently meeting and exceeding quota through new product sales and upgrades; license expansion sales are not likely relevant.
Competitive and creative drive to win over customers and find solutions to close deals.
Demonstrated ability to conduct sales discovery and demonstration meetings and run a structured sales process.
Proven success building and maintaining long-term commercial relationships, including experience managing multi-year renewals.
Highly effective communication and people skills, with the ability to build trust and work well with diverse internal and external stakeholders.
Highly organized, self-motivated, and detail-oriented, with strong follow-through on projects and tasks.
High integrity and enthusiasm for building a company for the long term.

Nice To Haves

PEO or HCM experience.

Responsibilities

Ensure customers in the HR Services channel realize value and expand across the platform.
Proactively engage customers during key lifecycle events, including go-live, benefits renewal, executive business reviews, and contract renewal.
Field customer requests and lead initiatives to meet objectives for customer adoption, retention, and revenue growth.
Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach.
Build relationships with multiple stakeholders through remote meetings and navigate the sales process.
Negotiate and coordinate customer procurement and contract execution.
Build and manage a pipeline of subscription cross-sales, product upgrades, and contract renewals to quarterly targets.
Develop and demonstrate knowledge of current and new Rippling products by executing customer adoption playbooks and prospecting.
Partner with a Technical Account Manager to devise account plans, long-term goals, and client strategies.
Work with cross-functional teams to ensure customer success and secure long-term commitments.