Account Manager

Suncoast • Calgary, AB

20d • Hybrid

About The Position

We’re looking for Account Managers to join our Customer Success team. Each Account Manager will manage approximately 10 assigned accounts, serving as the primary operational contact and ensuring their success. You’ll advocate for your customers within Suncoast, coordinating with teams across manufacturing, supply chain, engineering, accounting, warranty, and more to deliver exceptional service.

Requirements

• Highly Organized & Detail-Oriented – Able to manage multiple customers, priorities, and deadlines while keeping details on track.
• Reliable & Accountable – Follows through on commitments and takes ownership of responsibilities.
• Strong Communicator – Communicates clearly, professionally, and proactively, including during difficult conversations.
• Customer-Focused & Professional – Builds strong relationships, provides excellent service, and represents the company with professionalism.
• Problem Solver & Calm Under Pressure – Stays composed in challenging situations and focuses on finding practical solutions.
• Customer service, account management, operations, project coordination, or construction experience is preferred.
• Willingness to learn new software and systems is essential.

Nice To Haves

• Experience with dealers, contractors, building products, or manufacturing is an asset.

Responsibilities

• Build strong relationships with assigned accounts through regular communication, check-ins, and annual customer visits.
• Manage orders from submission through delivery, coordinating internally on production, shipping, delays, and shortages.
• Support inventory planning by monitoring customer needs and coaching accounts on ordering best practices.
• Develop strong product knowledge and provide customers with product education, updates, and training.
• Assist with warranty claims, identify recurring issues, and partner with internal teams on continuous improvement.
• Collaborate across Manufacturing, Supply Chain, Engineering, Accounting, Warranty, Sales, and Dealer Success to provide accurate information and exceptional customer service.

Benefits

• Health Spending Account (HSA) to support your individual health and wellness needs
• Ongoing product and process training
• A respectful, high-accountability culture built on craftsmanship and follow-through
• Long-term growth potential with a well-established, expanding company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed