Account Manager
About The Position
The Account Manager will report to the Supervisor, Retail Channel and will focus on developing long-term business relationships with Oregon Lottery retailers through strategic end-to-end account management activities. You will build mutually beneficial relationships with retailer account decision makers, retailer staff, and support staff. You will also be the main contact for retailer accounts including business development and customer experience. You will use Salesforce and Microsoft products daily to maintain retailer records, manage your route, and communicate and collaborate throughout the organization. This role supports a large and diverse territory in Northwest Oregon. This route includes highly remote, rural areas and requires comfort driving mountain terrain, including Cabbage Hill. The territory includes Pendleton and LaGrande and reaches both the Washington and Idaho borders. The ideal candidate will be comfortable with regular travel and enjoy working independently across a five-county region. Overnight travel is not required.
Requirements
- Associate degree and three (3) years of experience in account management or outside sales; OR Five (5) years of experience in account management or outside sales.
- Driving is an essential function of this job.
- Employees in this job must maintain a valid driver's license in their state of residence, and a clean driving record following Lottery vehicle policy and procedure.
- Candidates must live within 30 minutes (or be willing to relocate) of the assigned route to be eligible for consideration.
Nice To Haves
- Experience managing an outside sales route
- Experience creating win-win solutions
- Experience working in a collaborative, high-energy team
- Experience working alongside an experienced sales group
- Experience managing accounts across Northwest Oregon
- Comfort driving mountain terrain, including Cabbage Hill
- Comfort with regular travel
- Enjoy working independently across a five-county region
Responsibilities
- Apply Lottery Management Core Values and Expectations in performing daily activities. Ensure conduct embodies the principles of fairness, integrity, security, and honesty.
- Support and integrate into your work the Lottery's commitment to: Responsible Gambling, Diversity, Equity, and Inclusion, Culture of Safety
- Maintain business relationships with Lottery retailers.
- Consult with retailers to promote "best practices" designed to maximize sales and foster a positive experience.
- Expand products sales and placements and provide training to retailer, staff, and players
- Maintain product portfolio and provide inventory management in retail sales channel.
- Travel with supply inventory and products.
- Work with retailers in response to player complaints.
- Review and present business and sales reports to retailers.
- Educate retailers on contractual compliance for adherence to Oregon State Statutes, and agency policies.
- Be a Lottery brand ambassador.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
