Account Manager

CarNow•Greensboro, NC

19h

About The Position

The Regional Account Manager supports CarNow’s growth strategy by engaging with dealers and using consultative approaches to strengthen customer loyalty, increase product value, retain customers, and build long-term client relationships. The role proactively analyzes accounts, identifies opportunities for improvement, and communicates needs to relevant stakeholders to support customer success. The position manages a designated portfolio of 75–120 dealer accounts, providing in-person account management, onboarding coordination, launch support, training, recurring touchpoints and account reviews. It also includes technical and configuration support, retention and cancellation follow-up, collaboration with internal sales, CRM documentation, and ongoing review of performance metrics. Travel within the assigned region is expected for 75% of each month.

Requirements

Proven track record in automotive sales, with a focus on digital solutions.
High school diploma or equivalent required.
Strong understanding of chat and digital retailing technologies.
Excellent communication and presentation skills.
Ability to work independently and collaboratively within a team.
Results-oriented approach focused on meeting and exceeding sales targets.
Willingness to travel 75% monthly within the assigned region.
Familiarity with CRM tools for effective sales management.

Responsibilities

Provide in-person account management for a designated book of 75–120 dealer accounts.
Attend onboarding and pre-launch consultation calls with the Implementation team to support a seamless handoff.
Conduct pre-live audits using a HubSpot playbook to confirm setup and launch readiness.
Schedule and host in-person launch meetings and training sessions for decision makers and end users, with virtual meetings acceptable at times.
Provide refresher training for new dealer personnel when applicable.
Achieve monthly retention goals by maintaining customer satisfaction and loyalty.
Follow the cancellation process for churn, contact customers who cancel within 24 business hours, and document save plans in HubSpot CRM.
Complete dealer touchpoints every 45 days by email, text, or phone to check in and offer support.
Deliver account reviews to dealership personnel, including decision makers, every 90 days. Reviews include product metrics, ROI, user engagement metrics, opportunities, and marketing suggestions.
Make backend configuration updates and provide technical support, test settings, and resolve technical requests within SLA timelines.
Provide dealers with best practices and product recommendations to maximize ROI and user engagement.
Test and confirm connectivity with third-party vendors, including inventory, website providers, and integration partners.
Collaborate with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
Use CarNow CRM (HubSpot) to log and document account communications and changes, including emails, phone calls, Zoom meetings, and text messages.
Participate in continuing education sessions and complete LMS courses in a timely manner.
Review KPI dashboards regularly to ensure KPI expectations are met.
Address special projects relating to the assigned book of business upon request.