Account Manager

CAI•Atlanta, GA

14d•$85,000 - $95,000•Hybrid

About The Position

We’re hiring an Account Manager based in Atlanta, GA to manage & operate CAI’s contingent workforce MSP program. This successful professional will drive MSP program adoption, support MSP implementation and ongoing management. We are seeking a motivated and experienced Account Manager to join our IT team. This position will be full-time, hybrid, and is a permanent salaried position.

Requirements

Experience managing or supporting Contingent Workforce Managed Services Programs (MSP)
Strong experience with IT staffing delivery and workforce management
Knowledge of contingent workforce strategies, Time and Materials (T&M) engagements, and workforce program operations
Experience working with Vendor Management Systems (VMS)
Proven ability to build relationships, influence stakeholders, and develop new business opportunities
Strong client-facing communication, presentation, and relationship management skills
Experience managing program performance using KPIs, SLAs, reporting, and continuous improvement methodologies
Ability to collaborate effectively with recruiting teams, suppliers, and client stakeholders
Experience supporting workforce program implementations, onboarding activities, and operational transitions
Understanding of public sector, government, municipal, or enterprise workforce environments
Experience supporting multiple labor categories, including IT, professional, administrative, engineering, healthcare, or related disciplines
Knowledge of procurement processes and contract utilization strategies
Strong organizational, problem-solving, and project management skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Must be local to Atlanta, Georgia and able to attend onsite meetings regularly
Bachelor's degree in Business, Marketing, Human Resources, or a related field, or equivalent combination of education and experience

Responsibilities

Build relationships with City of Atlanta agencies, program stakeholders, and supplier partners to drive adoption of CAI’s contingent workforce program
Leverage existing public sector and contingent workforce experience to develop new business opportunities and expand program utilization
Position CAI’s MSP contract as a strategic workforce solution for City departments and stakeholders
Serve as the primary point of contact for client stakeholders, building and maintaining strong executive-level relationships
Support implementation and transition activities, including supplier onboarding, process alignment, and program launch
Manage ongoing contingent workforce program operations and delivery following implementation
Ensure timely fulfillment of workforce requirements with a strong focus on IT labor categories
Track and manage program performance, including KPIs, SLAs, reporting, and continuous improvement initiatives
Facilitate Vendor Management System (VMS) training and adoption for client and supplier stakeholders
Partner with recruiting, sourcing, and staffing teams to build scalable talent pipelines across multiple labor categories
Prepare and deliver executive business reviews, program updates, and strategic recommendations
Support change management activities and drive successful stakeholder engagement throughout the program lifecycle.
Identify opportunities for account growth, increased utilization, and expanded workforce solutions
Maintain regular onsite presence for client meetings, relationship management, and business development activities throughout the Atlanta market