Account Manager

Hiab • Perrysburg, OH

24d

About The Position

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow. Say Hi! to your next challenge — explore the opportunity and apply below!

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

We Are Hiab
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.
www.hiabgroup.com

Requirements

• Bachelors Degree or comparable experience in Customer Service
• Minimum 3 years of experience in a business-to-business customer service, sales support, or operations coordination role
• Experience supporting complex customer accounts, sales operations, or logistics processes
• Experience working within cross-functional teams in an industrial, manufacturing, or equipment environment
• Experience with SAP, and Salesforce or similar CRM platform
• Ability to analyze customer data and prepare clear reports and presentations
• Strong communication and coordination skills across internal teams and external partners

Responsibilities

• Serve as the operational support partner to Key Account Executives for assigned strategic accounts
• Coordinate equipment orders, delivery schedules, and logistics with internal teams and external partners
• Work with production, logistics, and order entry teams to resolve delivery or scheduling challenges
• Ensure service requests, maintenance needs, and operational issues are communicated and addressed effectively
• Maintain accurate and up-to-date customer information within CRM and internal systems
• Track and report key customer and internal metrics used to measure account performance and operational success
• Identify opportunities to improve processes, communication, and operational workflows that impact the key account customer experience

Benefits

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level