Account Manager

Otis•Little Rock, AR

2d•Onsite

About The Position

Otis is hiring a Service Sales Account Manager in Little Rock, Arkansas. In this customer-focused role, the Account Manager manages commercial accounts, builds customer relationships, identifies sales opportunities, and provides service and support. The role is suited to candidates with experience in B2B sales, account management, customer relationship management, or service sales; elevator industry experience is not required. The position is based primarily in the office in Little Rock, with occasional travel based on business needs. The Account Manager works with sales and field colleagues to support customers and business growth, manages opportunities and forecasts using Otis sales tools, and develops business through customer relationships, networking, bids, and tenders.

Requirements

At least 5 years of sales, account management, or related customer-facing sales experience.
High school diploma with relevant professional experience.
Strong customer service and relationship-building skills.
Experience managing customer accounts and developing long-term partnerships.
Strong interpersonal, written, verbal, and presentation skills.
Ability to manage multiple priorities in a fast-paced environment.
Comfort networking and developing new business relationships.
Ability to work primarily in the office in Little Rock, Arkansas.
Ability to travel occasionally based on business needs.
Must have work authorization that does not require Otis Elevator sponsorship, such as H-1B or TN petitions/applications.

Nice To Haves

Transferable experience in B2B sales, account management, customer relationship management, or service-focused sales. Elevator industry experience is not required.

Responsibilities

Manage and develop relationships with commercial customers.
Serve as a primary point of contact for customer needs and account support.
Maintain regular communication and build long-term customer partnerships.
Identify repair, modernization, and other sales opportunities within existing accounts.
Develop sales opportunities through relationship building, networking, bids, and tenders.
Manage sales opportunities, pipeline, and forecasts using Otis sales tools.
Conduct sales negotiations and close opportunities.
Network and build relationships within the local business community.
Collaborate with sales and field colleagues to support customers and business growth.

Benefits

401(k) plan with company match and a separate automatic retirement contribution.
Comprehensive medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents, beginning on the first day of employment.
Three weeks of paid vacation and paid company holidays.
Paid sick leave.
Employee assistance and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance.
Birth/adoption and parental leave benefits.
Adoption assistance.
Tuition reimbursement program.
Peer recognition and service anniversary awards.
Spot performance bonus opportunities.
Training and resources to build leadership and capabilities.
Employee Scholar Program sponsorship for colleagues pursuing degrees or certification programs.