Account Manager

Alera Group•UNAVAILABLE, UNAVAILABLE

11d•Remote

About The Position

Account Manager – Property & Casualty We are seeking highly motivated colleagues who bring experience and enthusiasm to our GO Team! The GO Team's mission is to provide exceptional support and maintain operational excellence within the Commercial Department by seamlessly integrating into various roles. This includes covering eligible staff absences and managing overflow, ensuring continuity, and superior service for all clients. The GO Team can step into a variety of Commercial P&C roles, depending on the needs of the department. This may include handling client communications, managing renewals, covering administrative tasks, or any other function critical to maintaining service levels. Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. This role will focus on client servicing, claims support, sales growth, and collaborate with producers, account managers, carriers, clients, internal operations teams. Why Alera Group Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Requirements

Experience in a Property & Casualty account management, client service, or insurance support role
Experience in client service, consulting, or insurance operations
Strong communication and relationship management skills
Ability to manage multiple priorities in a dynamic environment
Detail orientation
Accountability and follow‑through
Collaborative mindset
Client‑first thinking

Nice To Haves

Experience with agency management systems and carrier platforms
Analytical and problem‑solving capability
Property & Casualty insurance license preferred

Responsibilities

Support Property & Casualty clients by delivering proactive service, account management, and insurance support
Collaborate with producers, account executives, carriers, and internal service partners to ensure seamless execution
Contribute to client retention and satisfaction through responsiveness, accuracy, and consistent follow‑through
Manage key account servicing processes including renewals, endorsements, policy changes, certificates, and billing support
Ensure accuracy, compliance, and alignment with underwriting guidelines, regulatory requirements, and internal best practices
Leverage systems and tools such as agency management systems and Microsoft Office to manage workflows, documentation, and reporting
Identify opportunities for improvement in service delivery, workflows, and client experience
Support renewals, new business activity, and cross‑selling efforts as applicable
Partner with internal teams to support ongoing process improvement and operational efficiency