Account Manager

Cell Signaling Technology•Danvers, MA

35d•Hybrid

About The Position

The Account Manager (AM) is responsible for executing sales strategies and managing a regional portfolio of higher education institutions, universities, and academic research centers across the US to drive product adoption and revenue growth. This individual focuses on building deep relationships with Principal Investigators (PIs), lab managers, and purchasing departments, managing the sales pipeline, and achieving quarterly revenue targets for CST's core product portfolio within the academic research sector.

Requirements

Bachelor’s degree in Life Sciences or a related field
2+ years of experience in technical sales, field support, or inside sales in the life science industry.
Practical experience with common antibody applications (e.g., IHC, Flow Cytometry, ELISAs, High Content Imaging).
A functional understanding of academic research workflows, grant funding cycles and foundational discovery science.
Proven ability to manage complex sales environments and build long-term customer relationships across various university departments.
Excellent communication, presentation, and time management skills.
Computer proficiency including Microsoft Office and CRM systems like Salesforce.com.
Ability to work a hybrid schedule (minimum 3 days/week in the office) and travel as necessary within the assigned territory, with occasional domestic travel for conferences and sales trainings and meetings.

Nice To Haves

Master’s degree in Life Science or related fields or equivalent hands-on academic research experience
Experience selling to or supporting academic, higher education or government research accounts.
Familiarity with university procurement processes, e-procurement platforms and institutional buying groups.
Demonstrated success in high-value solution and services selling or supporting academic research.

Responsibilities

Achieve quarterly sales goals within an assigned territory.
Focus on promoting core products and executing defined sales campaigns tailored to university research workflows.
Navigate university purchasing systems, institutional contracts, and grant-funded procurement cycles.
Accurately log all sales activity and opportunities in the CRM.
Establish and maintain relationships with technical end-users (bench scientists, postdocs, graduate students), Principal Investigators (PIs), and academic procurement contacts.
Build strong partnerships with university shared resource facilities and core laboratories (e.g., flow cytometry cores, imaging cores) to explore institutional volume opportunities.
Act as a trusted advisor, ensuring exceptional customer experience through proactive communication and solution-oriented selling that aligns with academic research goals.
Partner with Sales, Product Management, Marketing, R&D to deliver high-impact engagement.
Provide customer feedback and trends to internal teams to support product innovation and service improvement.
Coordinate with technical/application scientists to address complex academic workflow needs and provide robust scientific support.
Gather and share market intelligence on academic research trends, Government, Private and Philanthropic grant organization funding directions, competitive activity, and emerging scientific needs.
Identify new business opportunities within university systems and inform commercial strategy.
Participate in local scientific conferences, university vendor shows, symposia, and customer meetings to stay ahead of industry trends.
Maintain accurate records, pricing agreements, and account documentation.
Ensure compliance with university purchasing guidelines, contractual obligations and ethical sales practices.
Manage expense budgets and submit timely reports.