Account Manager- Large Group Market

CVS Health

3d•$43,888 - $93,574•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: Supports Account Executives in supporting large group clients and consultants. As an Account Manager, you will be assigned specific clients to work with along with a Senior Account Executive on the team.

Requirements

At least 1 year of experience in account management/sales support and or bachelor’s degree in business, finance, marketing or communications.
Illinois health and life insurance license or willingness to obtain in 90 days. Failure to comply will result in termination.

Nice To Haves

Strong communications skills.

Responsibilities

Identifies customer specific service issues, provides solutions, and leads resolution of issues working with other areas to implement.
Proactive and responsive, taking ownership of claim, eligibility service issues that come in from client/consultant.
Tracking open issues, follow up, getting resolution and keeping a log for tracking.
Leads monthly/bi-weekly client service calls – which includes updating the Decision and Issues Log.
Supports and conducts open enrollment activities, includes Teams, virtual and face to face OE meetings, attending and supporting – providing material needed for OE meeting and includes coordinating, supporting, and conducting OE meeting.
Actively involved in client discussions, taking notes and providing follow up but also offering up ideas and suggestions.
External Messaging to clients when it comes to communications. Examples include general announcements, wellness messaging as needed; discussion between AE/AM.
Over time, independently manage more complex service issues from beginning to end without AE involvement.
Housing reports, all necessary contact sheets, documents in shared drive for others to access.
Thorough understanding of client benefits offerings, including programs in place and their goals; knows the client and has developed relationship with client/consultant.
Submit for SBC requests when plan designs are finalized.
Benefit Summaries/Plan Documents/SBC’s, review documents to make sure accurate.
Able to have discussions with clients/consultants articulating how programs work.
Assist AE as needed when requested to pull brochures, flyers.