Account Manager

BCM One•Blue Bell, PA

30d•Hybrid

About The Position

At BCM One, we simplify the complex. As a leading provider of next-generation managed services and telecom solutions, we help organizations connect, communicate, and scale with confidence. The Enterprise Solutions team works across partners, agents, and customers to uncover opportunity. As we continue to grow, we’re adding an Account Manager to our team to unlock untapped value within our existing customer base. In this role, you’ll take ownership of that space, stepping into complex accounts to understand what’s really happening and where we can re-engage, protect revenue, and create growth. In this role, you'll bring a strategic lens to every interaction, identifying ways to reduce churn, strengthen relationships, and uncover new business opportunities, while turning insight into action by creating qualified opportunities for the sales team. Sitting at the intersection of business development, account management, and sales operations, you will help transform fragmented activity into a clear path for growth.

Requirements

3+ years of experience in business development, account management, or sales operations
Proven success generating meetings or pipeline through outbound prospecting
Strong communication and discovery skills
CRM proficiency and strong data hygiene (Salesforce preferred)
Telecommunications or technology experience is strongly desired

Nice To Haves

Experience in channel, agency, or partner-led sales models strongly preferred

Responsibilities

Uncover opportunity others have missed through research and proactive outreach within assigned base.
Build and manage high-volume outbound activity, including cold calling and email.
Research accounts to identify decision makers, existing services, and whitespace opportunities.
Re-engage inactive or underpenetrated customers and rebuild relationships.
Qualify needs and uncover cross-sell opportunities for new solutions without disrupting existing partner agreements.
Schedule meetings and pass qualified opportunities to Account Executives for closure.
Protect and navigate partner and agency relationships, ensuring proper attribution and compliance.
Track all outreach and opportunity activity in CRM systems with strong data discipline.
Collaborate across Sales, RevOps, and Channel teams to align on strategy.