Account Manager

Alarm Detection Systems•DeKalb, IL

About The Position

Alarm Detection Systems (ADS) is seeking an Account Manager to manage relationships with existing customers, support account growth and retention, and develop toward an Outside Sales Representative role. The position involves managing an assigned customer portfolio, identifying opportunities to expand services, and collaborating with sales and cross-functional teams to provide a strong customer experience. The role includes proactive outreach by phone, virtual, and in-person interactions, as well as travel within an assigned territory to meet customers and prospects. ADS provides training, professional development, and career advancement opportunities in a supportive and collaborative environment. The company describes its culture through five core values: putting customers first; honoring commitments; embracing change and growth; teamwork; and caring about people.

Requirements

Strong communication and relationship-building skills.
A customer-focused mindset and passion for helping others.
Self-motivated, organized, and goal-oriented.
Ability to manage multiple priorities and follow through on commitments.
Strong problem-solving and critical-thinking abilities.
Professional and confident when interacting with customers.
Account management, sales, customer service, or business development experience.
Bachelor's degree in Business, Marketing, Sales, or a related field.

Nice To Haves

Experience in the security, alarm, technology, or related industries.
Bilingual skills.

Responsibilities

Manage and grow an assigned portfolio of customer accounts.
Build strong relationships with customers and key decision-makers.
Identify opportunities for upgrades, expanded services, referrals, and account growth.
Support and collaborate with Outside Sales Representatives to develop and advance sales opportunities.
Conduct proactive outreach through phone, virtual, and in-person interactions.
Address customer concerns and recommend solutions that strengthen customer satisfaction and retention.
Maintain accurate customer records and activity within the CRM system.
Partner with Sales, Operations, Installation, and Customer Service teams to deliver an exceptional customer experience.
Travel within the assigned territory to meet with customers and prospects.
Develop the skills, product knowledge, and sales expertise needed to advance into an Outside Sales Representative role.