Account Manager

Propelis • Chicago, IL

19d • Onsite

About The Position

Marks, part of the Propelis Group, is a consumer experience agency creating engaging moments across the entire brand spectrum—from brand design and packaging, to content and consumer connections. We are a collaborative global network of 1,900+ team members across 25+ studios and 20+ countries, partnering with some of the world’s most recognized brands to solve complex business challenges through design, strategy, and craft. The primary purpose of this role is to ensure the long-term success of our clients in our strategic brand building and packaging design environment by supporting cross-functional internal teams to deliver timely and successful package design. The Account Manager will be the day-to-day business lead building and maintaining strong client relationships for a large CPG account. This position acts as a brand steward and develops relationships to become a trusted resource to clients. The Account Manager will support on all aspects of client projects, including communication, quality control, coordination, client relationships, problem-solving, and execution to ensure successful projects from start to finish. You will be required to work with Client stakeholders to provide solutions for large-scale packaging rollouts across owned brands. This includes partnering with the internal team and Clients for the end-to-end project lifecycle from design through delivery.

Requirements

• 3-5 years of creative agency experience in Account Management and/or Project Management, preferably at an ad agency or CPG company.
• Experience in packaging design from start to finish. Upstream in brand foundation, strategy, and innovation, right through to design adaptation and completing artwork through production handed off to prepress.
• Proficient in Microsoft Office (PowerPoint, Excel, Word, Outlook, Keynote) essential.
• Knowledge of Adobe Creative Suite (Illustrator, Photoshop, and/or InDesign) an advantage.
• Shows commitment to meeting high standards of creativity, quality, client service and deadline requirements.
• Thorough understanding of the creative process with experience showing understanding of critical thinking, decisive actions, and identifying potential problems before they occur.
• Ability to evaluate design effectiveness and brand performance across packaging and all media.
• Motivated problem solver with an appetite for growth in a fast-moving, industry-defining business.
• Positive, proactive attitude towards opportunities and potential problems.
• Superior written and interpersonal communication skills that can flex and navigate easily across clients, onsite and offsite teams.

Nice To Haves

• Experience and knowledge of planning, design and production process, having worked with Creative and Production Teams.
• Ability to thrive is fast-paced, high volume environment.
• Excellent interpersonal and communication skills, both written and verbal.
• A strong attention to details and ability to manage a large volume of projects.
• A collaborative approach to working within the team.
• The ability to work in a fast paced, highly dynamic environment and demonstrate resiliency.
• Compassion, honesty and the ability to develop trust with the internal team and client.
• A sense of humor!

Responsibilities

• Provide regular updates to Clients on project status, deliverables and timelines.
• Collaborate with internal teams, including designers, project managers, production, to ensure projects align with Client objectives and Briefs.
• Ensure deliverables are met on schedule.
• Monitor project progress, addressing challenges and escalating issues when necessary.
• Keep trackers and status documents up to date.
• Assist in developing Client presentations, ensuring they include the assignment and considerations and creative work that meets the brief.
• Support the development of strategic recommendations and solutions that meet the Clients needs with rationale from the team to support creative decisions.
• Participate in Client presentations, helping articulate project goals and any insights, supporting in presenting creative concepts.
• Identify opportunities to expand Client relationships with recommendations of additional services or solutions.
• Communicate any scope changes to Clients, obtaining necessary approvals and managing expectations.
• Manage the complete lifecycle process from creative briefs through to final approval, production, delivery and post-analysis while working closely with creative/strategy teams, partners and vendors to ensure budgets and timelines are managed appropriately.
• Lead status meetings, creating agendas before and conference reports afterwards.
• Provide strategic critiques and quality check on all design work to ensure high standards are met error-free and aligned with client feedback.
• Support in project kick-offs, brainstorming sessions, and client meetings, ensuring smooth project workflow in conjunction with all team members.
• Ensure the designs presented align with the approved briefs and documentation from Clients.
• Understand project needs to help identify internal and external resources required to deliver on a project’s objectives.
• Deliver against KPI’s on projects and debrief successes and opportunities.
• Manage multiple concurrent project workbacks.
• Research to stay informed about Clients industries, competitors and trends to proactively provide valuable insights.

Benefits

• selection of health care plans with prescription drug coverage
• dental plan
• vision plan
• basic and supplemental life insurance
• a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection
• short/long term disability
• 401(k) Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed