Account Manager

CLEAResult • New York, NY

5d • $69,700 - $89,200 • Onsite

About The Position

CLEAResult is the chosen Installation Contractor for the jointly administered utility funded weatherization offering that will serve residential customers in 1-4 unit buildings in the Downstate New York service territories called Comfort Ready Metro NY, for Consolidated Edison Company of New York, Inc. and National Grid. CLEAResult is looking for an Account Manager to ensure project acquisition targets are met by recruiting, onboarding, and training new Participating Contractors. An Account manager will act as local contractor-facing program & company representative to trade allies, to encourage participation in the program and support successful contractor participation. Account Managers help maximize the value of energy program activities by participating in community outreach and supporting successful contractor participation. Detailed data tracking conducted by the Account Manger also helps to identify the most effective marketing and program tactics and offers real-time insight into a wide variety of parameters that can be used to maximize program performance.

Requirements

• Possess a valid driver’s license with reliable transportation & no history of major driving infractions.
• 5-8 years of relevant experience.
• Ability to explain programmatic information in an easy-to-understand way
• Strong listening, verbal, and written communication skills
• Consistently friendly, positive, and respectful communications, even under pressure
• Ability to develop and maintain positive interpersonal relationships
• Excellent organization, record-keeping, and time management skills
• Proficiency with mobile applications.
• Ability to pass level 1 and level 2 background checks and drug screening.
• If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Nice To Haves

• Bachelor’s degree preferred.
• Knowledge of Weatherization, HVAC or Building Construction preferred.
• BPI, OSHA & EPA Lead certifications preferred, yet not required; or the ability to obtain/pass skills test once hired, all training will be provided & certifications funded for the right candidate.
• Experience with Microsoft Office preferred, or possess the ability to learn (Outlook, Excel, OneDrive)

Responsibilities

• Recruit new Participating Contractors to participate by tactics such as attending community business leader events/meetings.
• Onboard new Participating Contractors into the program, collecting necessary documentation and providing onboarding trainings.
• Conduct regular and supplementary Participating Contractor trainings
• Coordinate the provision of translation services for trainings of installers and other non-native-English-speaking Participating Contractor staff.
• Manage quarterly Participating Contractor allocations and performance.
• Coordinate and lead regular meetings with individual Participating Contractor to review their project pipeline and monitor the Partner’s progress toward goals for their program participation, including a minimum of quarterly on-site visits at larger Participating Contractor locations to gather feedback and assess installation capacity.
• Provide feedback to Participating Contractors on their performance and encourage improvement when needed.
• Address Participating Contractor underperformance and manage disciplinary action when necessary.
• Draft correspondence to Participating Contractors regarding Participating Contractor program deadlines, announcements, and changes upon request.
• Handle project-specific items such as responding to failed inspections, payment inquiries, etc.
• Address Participating Contractor complaints and manage escalations.
• Coordinate and organize semi-annual contractor in-person events and bi-monthly webinars.
• Gather and document lessons learned and feedback from Participating Contractors and sharing this feedback with other IC staff and the Companies.
• Develop and maintain contractor ratings.
• Develop and maintain an accurate list of Participating Contractors that can be used to populate the Company’s “Find a Contractor” web functionality.
• Manage annual / bi-annual recertifications

Benefits

• Medical, Dental, and Vision Insurance
• company-paid health care concierge service
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree