Account Manager

Hub International Insurance • Richmond, MA

12d • Hybrid

About The Position

Specialty Program Group (SPG) partners with industry-leading specialty businesses to help them achieve their goals and optimize their operations. SPG provides access to capital, investment, deep carrier relationships, creative thinking, product development, and broad distribution, while allowing businesses to maintain their unique essence. SPG delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics. International Special Risks (ISR), operating in all 50 states, is one of the largest Marine intermediary insurance brokers and program managers in the US. ISR prides itself on providing professional technical expertise and tremendous market access to retail agents and brokers. While mainstream marine business remains ISR's focus, they currently place both full and participating lines in the US market for some of the world’s largest marine accounts. ISR is not a surplus lines broker, but rather a marine insurance specialist.

The Marine Account Manager role requires a detail-oriented and proactive individual with a strong background in insurance account management, specifically in marine policies. The ideal candidate will possess exceptional organizational and client-facing skills, and will collaborate with clients, underwriters, and internal teams to ensure exceptional service and smooth operations.

Requirements

• Strong administrative capabilities with emphasis on attention to detail.
• Exceptional ability to interface with clients.
• Team-oriented mindset with ability to collaborate effectively.
• Property & Casualty (P&C) license required.
• Experience in underwriting.
• Familiarity with policy endorsements and amendments.
• Knowledge of specialized insurance sectors (e.g., marine, property, casualty).
• Proficiency in insurance-specific software (e.g., AMS360) and Microsoft Office Suite (Excel, Word, Outlook).
• Ideally, knowledge of compliance and regulatory requirements.
• Data analysis and interpretation skills.
• Strong problem-solving abilities.
• Effective time management and multitasking.
• Excellent verbal and written communication skills.
• Adaptability to changing priorities and tasks.
• Ability to work independently while collaborating with a team.
• 5-7 years of relevant experience.
• Bachelor's degree (4-year degree)

Nice To Haves

• Marine industry experience preferred but not mandatory.
• Candidate would ideally be working in the Lynnfield, MA or Richmond, VA area to be able to work in a hybrid capacity but remote work is an option for the right candidate.
• Knowledge of marine policies and industry-specific terminology.
• Previous experience with underwriting or policy issuance in the marine sector.

Responsibilities

• Manage and maintain Agency Management files in AIM and ImageRight.
• Request and review loss runs.
• Handle renewal solicitations.
• Review insurance applications.
• Issue Certificates of Insurance.
• Process and review audits to ensure compliance with marine insurance policies.
• Prepare and complete additional insurance forms and process endorsements as required.
• Collaborate with agents/brokers, Insureds, and team.
• Manage new business inquiries from existing agency plant.
• Complete other insurance-related documents as needed.
• Stay informed of industry trends and regulations, with a focus on marine insurance.

Benefits

• health/dental/vision/life/disability insurance
• FSA, HAS and 401(k) accounts
• paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays
• eligible annual bonuses, equity and commissions may be available for some positions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level