Account Manager

Jobber•Edmonton, AB

14d•Hybrid

About The Position

Jobber is seeking an Account Manager to join their Sales department. The role focuses on empowering small businesses, particularly in the home service industry (plumbers, painters, landscapers), by helping them transform their operations through technology. Jobber's platform enables these businesses to quote, schedule, invoice, and collect payments, enhancing customer experience. The company prides itself on a culture of transparency, inclusivity, collaboration, and innovation, recognized by various prestigious awards. Jobber has a strong history since its founding in 2011 and aims to further its mission of supporting small businesses.

Requirements

Success in this role depends on your ability to engage customers proactively, influence outcomes, and drive growth through consultative selling.
Demonstrated experience in an outbound sales environment with commission and/or targets.
High energy; ability to sell in a dynamic environment with a fairly short sales cycle.
Driven and tenacious; ability to recover quickly from setbacks.
Ability to find solutions and think on your feet.
Coachable and adaptable; flexible and good with change and ambiguity.
Enjoy technology and sharing excitement about mobile technology.
Strong and confident communication style; ability to actively listen and consult with customers.
Previous experience with a Customer Relationship Management (CRM) system, preferably Salesforce.

Responsibilities

Manage a funnel of existing customers to identify opportunities for expansion through additional features and products.
Proactively connect with customers, providing recommendations on how to better utilize Jobber to drive their success, while driving revenue for Jobber.
Primarily encouraging customers to upgrade their subscription, or to add online payments software.
Consistently achieve results by hitting and overachieving targets.
Communicate and collaborate with multiple departments to ensure feedback is communicated around initiatives, products and campaigns.
Track key information in Salesforce for follow-up and analytics.