Account Manager
About The Position
The Account Manager is a key leadership role with responsibility for daily management of the company’s sales arm. The ideal candidate will have a record of successfully driving positive cultural transformation and developing people to evolve with changing business needs and practices. This position requires an individual with a strong call center background and proven skills in people management, process development and implementation of programs, policies and procedures. The Account Manager must be someone who embraces technology and will identify leading trends and tools that can be applied to achieve the company’s vision.
Requirements
- Strong call center background
- Proven skills in people management
- Proven skills in process development
- Proven skills in implementation of programs, policies and procedures
- Embraces technology
- Ability to identify leading trends and tools
Nice To Haves
- Record of successfully driving positive cultural transformation
- Experience developing people to evolve with changing business needs and practices
Responsibilities
- Analyzing sales team statistics and adjusting processes to meet or exceed goals
- Leading team meetings and coaching and motivating team members
- Promote accountability and teamwork through leadership and communication with the goal of creating successors via clearly defined career and development paths
- Oversee agent training programs
- Recruit and onboard sales team members
- Keep up to date on overall activities of the team, identifying problem areas and taking corrective actions
- Working with other management team members to develop sales objectives, keeping profitability and efficiency in mind
- Oversee the day-to-day operations of the sales team, focusing on driving growth through operational efficiency, cost management, and process improvement
- Manage the workforce planning activities of the sales team which includes the forecasting, scheduling, scripting, and ensuring staffing levels are sufficient to meet service and productivity goals
- Create, monitor, and oversee appropriate departmental metrics to ensure performance is at or above an acceptable level
- Coordinate the use, maintenance and training of department technology and equipment
- Ensure compliance with CMS guidelines including the security and privacy of customer information, proprietary information, and company property
Benefits
- PTO
- medical
- dental
- vision
- retirement savings
- disability insurance
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
