ACCOUNT MANAGER

Dick's Lumber•Calgary, AB

18d•Onsite

About The Position

Dick’s Lumber Calgary is seeking a driven, relationship‑focused Account Manager to support existing customers and develop new business across the construction and building‑materials sector. This field‑based role involves meeting customers on job sites, in offices, and at industry events while representing Dick’s Lumber with professionalism and expertise. For over 60 years, Dick’s Lumber has been a trusted supplier to builders, developers, and contractors across Western Canada. We offer a comprehensive range of lumber, engineered wood products, building materials, and value‑added services—backed by deep product knowledge and strong industry relationships.

Requirements

Minimum 3 years of sales and customer service experience in lumber, building materials, or construction.
Strong knowledge of industry products, architectural/structural plans, and market trends.
Ability to read and interpret blueprints.
Proficiency with MS Office and Outlook.
Proven sales and cold‑calling experience.
Excellent communication, presentation, and interpersonal skills.
Strong attention to detail, analytical thinking, and problem-solving ability.
Highly organized, able to multitask and meet deadlines in a fast-paced environment.
Ability to lift up to 50 lbs.
Strong negotiation skills and the ability to work collaboratively.
Working knowledge of OH&S and WCB regulations.
Sales: 3 years (required)
Lumber or related industry: 2 years (required)

Nice To Haves

Post-secondary education in Business, Sales, Marketing, or a related field is an asset.

Responsibilities

Serve as the primary point of contact for assigned customers, building strong, professional relationships that foster trust and long‑term loyalty.
Represent Dick’s Lumber with professionalism, ensuring every customer interaction reflects our commitment to respect, courtesy, and exceptional service.
Ensure customers receive requested products and services promptly and accurately.
Conduct regular follow‑ups to confirm satisfaction and identify additional needs or opportunities.
Address customer concerns by investigating issues, interpreting policy, and taking appropriate action to resolve problems. Escalate complex situations to the Business Development Manager when necessary.
Perform additional duties as required.