Account Manager - Fintech

Plaid•San Francisco, CA

About The Position

Plaid is looking for customer-facing professionals to manage and grow Plaid’s relationships with high-growth FinTech customers. The right candidate has the ability to grow a customer’s revenue, build strong partnerships with their customers, develop a deep understanding of their priorities, motives and key drivers, and is solutions oriented. Plaid's mission is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected]. Please review our Candidate Privacy Notice here . Additional compensation in the form(s) of equity and/or commission are dependent on the position offered.

Requirements

Demonstrated relationship management and sales experience.
Customer empathy and deep desire to see customers succeed.
Desire to get technical and the ability to learn the ins and outs of Plaid's APIs.
Some familiarity in financial services and technical products; a high degree of intellectual curiosity.
Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed.
Ability to work with all types of people and build long-lasting relationships.
Strong Sales experience (negotiation/value-selling).
Executive level communication skills - written and verbal.
Relationship building (understand how to leverage internal/external executives, product, etc).
Retention and Termination-save tactics.

Responsibilities

Own and manage the overall relationship with your portfolio of customers in our fastest growing customer segment.
Build strong relationships with the C-Suite and Product teams to retain and grow revenue.
Own and exceed revenue targets, which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals
Help customers integrate and launch on Plaid.
Solve complex customer challenges through creative problem solving by working cross-functionally with Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations.