Account Manager

PharmcareUSA • Brunswick, OH

2d

About The Position

PharmcareUSA is seeking an Account Manager in Ohio for its long-term care pharmacy business. The role combines facility relationship management and customer support with pharmacy operations. The Account Manager visits facilities regularly, serves as their point of contact for issues, communicates changes to the pharmacy team, supports the consulting team, and helps ensure prescriptions and medication deliveries are handled appropriately. The position requires full-time hours across all shifts, including nights, weekends, and holidays, along with travel to facilities using the employee’s own vehicle. Mileage reimbursement is available.

PharmcareUSA is a privately owned national closed-door pharmacy serving nursing and assisted living facilities and hospice residents, with locations in multiple states and daily deliveries. Medical, dental, vision, 401(k) with some matching, life insurance, FSA/HSA, and paid time off are available to full-time employees.

Requirements

• Experience in long-term care pharmacy, assisted living, and hospice is preferred.
• Demonstrated critical evaluation, problem-solving, relationship management, ethical practice, and consultation skills.
• Computer proficiency and technical aptitude, including the ability to use Microsoft products such as PowerPoint.
• Excellent communication and organization skills.
• Ability to travel to and from other facilities as job duties require; the employee must supply their own vehicle.
• Ability to use standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.
• Ability to operate a computer and other office equipment such as calculators, copy machines, and printers up to 100% of the time.
• Ability to talk and hear regularly to communicate effectively by phone and in person.
• Ability to see continuously to recognize medications, detect inaccuracies, and observe others’ work.
• Ability to stand, walk, bend, kneel, reach, and stoop.
• Ability to lift and/or transport materials weighing up to 25 pounds, up to 10% of the time.
• Ability to tolerate a normal office environment and exposure to various medications.

Nice To Haves

• Experience in long-term care pharmacy, assisted living, and hospice.

Responsibilities

• Visit multiple facilities each month so that every facility is visited once per quarter.
• Attend or conduct in-services on LinkRx and StatSafe as needed.
• Perform StatSafe audits.
• Perform Cycle Exchanges.
• Attend quarterly Performance Improvement Meetings; attendance is mandatory.
• Conduct Satisfaction Surveys and help with Grievance Logs.
• Serve as the point of contact for facilities regarding issues, problems, and complaints.
• Communicate facility changes and updates to the pharmacy team.
• Support the Consulting team as needed.
• Comply with Corporate Initiatives and use provided tools and resources as appropriate.
• Assist the Pharmacist with prescription input when appropriate, filling, and dispensing.
• Fill prescriptions in accordance with applicable regulatory rules and regulations.
• Answer telephone calls, assist callers when appropriate, or enlist the Pharmacist when appropriate; respond to customer needs in a timely manner.
• Prepare medications for delivery to facilities according to the delivery schedule.
• Assist with ordering medications from the wholesaler and with inventory management.
• Assist with Medication Returns and E-Kit management.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with some matching
• Life insurance
• FSA/HSA
• Paid time off
• Mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed