Account Manager

BVNK • San Francisco, CA

3d • Hybrid

About The Position

BVNK, now part of Mastercard, provides enterprise financial infrastructure for sending, receiving, converting, and settling stablecoins and fiat. The Account Manager joins the Commercial team and manages and grows key client relationships, with a focus on account management and customer success. Reporting to the VP, Account Management and Customer Success, Americas, the role drives customer success, increases account value, supports long-term retention, and delivers value to clients.

Requirements

• Proven experience in account management, customer success, or a similar role within Payments or FinTech.
• Deep understanding of crypto, blockchain, stablecoins, or digital assets.
• Strong track record managing and growing enterprise-level accounts.
• Exceptional relationship management, negotiation, and communication skills.
• Strategic mindset and a history of driving revenue growth within existing accounts.
• Strong analytical skills to assess performance and identify areas for improvement.
• Proven track record of improving processes and efficiencies through AI and automation.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.

Responsibilities

• Act as a trusted advisor to clients, helping them succeed with BVNK’s products and services.
• Develop and execute account growth strategies, identifying upselling and cross-selling opportunities.
• Maintain and strengthen customer relationships, and lead contract renewals and negotiations to maximize lifetime value.
• Deepen existing partnerships with tailored value propositions that increase share of wallet.
• Collaborate with Sales, Product, Support, and other internal teams to improve customer satisfaction and retention.
• Proactively identify and resolve customer challenges, ensuring swift issue resolution.
• Analyze account performance data and provide strategic insights to support informed decisions.
• Monitor industry trends, competitor activity, and regulatory changes, and share insights with the broader business.
• Drive adoption of AI and automation tools to improve client experience and operational workflows.

Benefits

• Fair and competitive salary at every stage of growth.
• Meaningful ownership through the employee option scheme.
• Flexible working hours.
• Hybrid working.
• Flexible approach to holiday.
• Opportunities to travel to offices around the world.
• Open and creative environment with the opportunity to help shape BVNK’s culture and opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed