Account Manager

Lam Research•Hillsboro, OR

7d•Hybrid

About The Position

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. As an Account Manager at Lam, you are essential to fostering lasting relationships with our valued customers. Engaging directly with customers, you'll proactively address their needs, arrange strategic meetings, and support them with a range of Lam’s wafer fabrication equipment products and services. Your dynamic approach ensures the success of our partnerships and contributes to Lam's position as an industry leader.

Requirements

Experience in customer relationship and sales management
In depth knowledge of wafer fab equipment, integration and technologies
Gather, analyze, interpret, preparation and utilization of complex data
Excels in negotiation preparation, conviction, and deal closure
Perseverance to initiate and own problems, overcome inertia with customer and/or internal at Lam partners, delivering results on time and per commits
Superb communication skills, presence and experience communicating at manager and executive levels, director/GM/VP
Creative, resourceful, complex problem solver. Achiever of results beyond the standard solutions
Self-directed, ownership, accountability Thrives on the front lines.
Tolerance for high stress situations and escalations. Able to deliver difficult news and manage a challenging customer or situation, positively moving the module and customer relationship forward

Responsibilities

Supports new product and technology selection opportunities, in alignment with Account Director and respective Product Group and Process Engineering teams.
Gather data and respond to customer requests, and address specifications, commercials, and support documentation
Forecast management for owned product(s). Work with Operations and customer to ensure on-time delivery and/or manage backorder/short shipment challenges
Management of customer priorities for current and future development and pilot ramp projects.
Delivery of technology transfer package and ramp planning, in coordination with Account Director, Field Process, Field Operations and Product Group Process Engineering teams.
Identify and drive projects that help improve module profitability
Ensure on-time response and resolution of safety and quality issues CIP and obsolescence management.
Define plans for package(s) based on customer priorities, performance data, and Lam product offerings.
Organize Product Group support to deliver beta solutions that address issues and drive closure of customer qualification, acceptance and proliferation
Analyze total cost of ownership and other operational data with Product Group and Field Organization, ensuring projects are in place that meets or exceeds Lam’s COO commits
Coordinate cross-functional and joint customer-Lam teams, driven from customer perspective, measuring progress against schedule, bringing distinct, specific deliverables to completion, on time and per Lam commitments
Lead product/technology specific, cross-site Lam Lessons Learned forum to ensure all site teams are informed of relevant learnings, issues, projects and can successfully help manage respective site customer