Account Manager (Water Management)

Phigenics•Washington, DC

2d•Hybrid

About The Position

The Account Manager (AM) is responsible for the end-to-end delivery of water management services for hospitals and/or hospitality clients. This role drives client retention by fostering strong relationships, ensuring consistent value delivery, and proactively addressing client needs. The AM serves as the primary client contact, developing project execution plans, coordinating with technical teams, and managing risks. They ensure projects meet healthcare and hospitality water safety standards, including CDC and ASHRAE guidelines, and maintain accurate project documentation. The role also involves training staff, reviewing audit reports, preparing progress reports for leadership, coordinating with vendors, and managing the contract renewal process.

Requirements

Bachelor’s degree in Engineering, Environmental Science, Project Management, or related field.
2–5 years of experience managing technical or environmental projects (preferably in healthcare facilities).
Proven experience delivering complex, multi-stakeholder projects on time and in alignment with the scope of work.
Proven ability to manage contract renewal processes.
Experience developing and implementing client retention strategies, including proactive engagement, relationship management, and initiatives to enhance long-term customer loyalty.
Knowledge of hospital infrastructure systems (e.g., potable water, cooling towers, steam, HVAC).
Familiarity with ASHRAE 188, CMS Legionella requirements, and related water safety standards.
Excellent communication, organization, and leadership skills.
Proficiency in project management tools.
Strategic and analytical thinking.
Strong interpersonal and stakeholder management.
Attention to regulatory detail and compliance.
Technical literacy in water systems.
Adaptability in dynamic healthcare environments.

Nice To Haves

PMP or equivalent project management certification, demonstrating advanced project management expertise and adherence to industry best practices.
Experience working with infection prevention, facilities management, or environmental health teams in hospitals.
Understanding of water testing, treatment, and Legionella risk management practices.

Responsibilities

Lead end-to-end delivery of water management services for hospitals and/or hospitality from initiation through closeout.
Drive client retention by fostering strong relationships, ensuring consistent delivery of value, and proactively addressing client needs and concerns to maintain long-term partnerships.
Serve as the primary client contact, ensuring stakeholder alignment and satisfaction throughout the project lifecycle.
Develop detailed project execution plans in alignment with the scope of work and in coordination with site-level points of contact.
Coordinate with engineering teams, water quality specialists, and infection control professionals to implement site-specific water management programs.
Identify project risks (technical, operational, or regulatory) and develop mitigation strategies.
Ensure all projects meet healthcare and/or hospitality water safety standards, including CDC and ASHRAE guidelines.
Maintain complete and accurate project documentation.
Support hospital and hospitality staff education on water management program implementation, monitoring, and maintenance.
Review audit reports generated by the quality team and address findings with the client.
Prepare and present progress reports, performance metrics, and final deliverables to hospital and hospitality leadership.
Manage relationships with third-party vendors and subcontractors as required.
Manage the end-to-end contract renewal process, including drafting documentation, reviewing scope with clients, leading negotiations, and ensuring purchase order delivery for the renewal contract period.
Combine strong project management skills with knowledge of hospital operations, plumbing systems, and water safety best practices.
Ensure compliance with regulatory standards (e.g., ASHRAE 188, CMS, Joint Commission) and support clients in reducing waterborne pathogen risks, optimizing water system performance, and implementing sustainable water safety programs.