Account Manager

Jd Logistics Us•Fontana, CA

1d•Onsite

About The Position

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/ What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry. About The Team You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Requirements

Bachelor’s degree in Business, Supply Chain, Logistics, or a related field preferred
3-5+ years of experience in account management, logistics, supply chain, or operations roles
Strong understanding of end-to-end supply chain or logistics operations preferred
Proven ability to manage client relationships and drive customer satisfaction
Strong analytical skills with the ability to interpret data and identify business opportunities
Experience working in fast-paced, high-growth environments preferred
Bilingual in English and Mandarin Chinese preferred

Responsibilities

Conduct daily monitoring of project performance metrics, identify anomalies, and perform root cause analysis.
Drive rapid resolution of operational issues to ensure customer KPIs are met and enhance the end-to-end service experience.
Conduct regular client visits and needs assessments to deepen relationships.
Build and maintain trust by resolving logistics challenges, boosting satisfaction, and increasing share of wallet.
Leverage operational data and business scenarios to design lean management frameworks.
Spearhead cross-departmental process improvements and product iterations to mitigate risks and elevate efficiency.
Track revenue performance, diagnose shortfalls, and implement corrective actions.
Identify latent client needs to drive new business initiatives and revenue expansion.
Coordinate internal and external resources across operations, sales, and product teams.
Rapidly address client requirements and standardize complex supply chain solutions.