Account Manager

Arrive • Dallas, TX

7d • Remote

About The Position

Arrive is looking for a professional and energetic Account Manager to join our Account Management team. This high-impact role focuses on the critical post-implementation phase of our client lifecycle, where you will take ownership of a portfolio of existing municipal and university accounts. Your core purpose is to act as a trusted advisor, cultivating deep, long-term relationships to ensure high retention and operational excellence. The position maintains a dual focus: upholding historical client trust while actively driving existing account growth and pipeline expansion to meet targets. Key responsibilities include administering current contracts, ensuring account retention and timely contract renewals, developing strategic account plans, and analyzing account data to optimize performance. You will report to the Regional GTM Director and serve as a crucial cross-functional liaison, collaborating with internal stakeholders, including Marketing, Product, Sales, and Finance, to align Arrive's technology offerings with clients' operational needs and to troubleshoot specific account requirements.

Requirements

• 4+ years of experience in account management, client success, communications, or public relations (more experience is highly welcomed).
• Proven track record of meeting or exceeding sales quotas or growth targets within an existing book of business.
• Strong background in technology management; experience in education or specialized tech sectors is a plus (parking/mobility experience not required).
• Exceptional organizational skills with the ability to manage complex contracts and multi-task across a diverse portfolio.
• Bachelor’s degree in Business, Communications, Marketing, or a related field.
• Willingness to travel (10-20%) to engage with clients on-site.

Nice To Haves

• experience in education or specialized tech sectors is a plus (parking/mobility experience not required).

Responsibilities

• Administer current contracts and manage a portfolio of existing accounts, ensuring timely contract renewals and meeting retention and growth quotas.
• Serve as the primary post-implementation point of contact, developing deep ties with municipal and university leaders to understand their unique operational needs.
• Develop client account plans and identify market-fit opportunities for Arrive products, features, and services within your assigned accounts.
• Proactively identify and close opportunities within the existing business portfolio to maintain a healthy sales pipeline.
• Work closely with Product, Engineering, Finance, and other internal teams to troubleshoot challenges and provide responsive support for account-specific requirements.
• Analyze account data to develop strategies to optimize parking programs and increase user engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level