Account Manager - SIRS - Kalamazoo

Schupan•Kalamazoo, MI

4d•Onsite

About The Position

The Account Manager manages a portfolio of scrap accounts and provides exceptional service to customers within assigned territories through the buying and selling of scrap metals and other commodities. The role develops and maintains client relationships, conducts yard visits, analyzes inventory, coordinates logistics, and performs market analysis and reporting. It is based in Kalamazoo, Michigan, and requires at least 50% travel by air, rail, or car.

Requirements

Bachelor's degree in Business Management or a related field, or equivalent work experience.
At least two years of related experience and/or training, or an equivalent combination of education and experience.
Valid driver's license.
Demonstrated understanding of ISO 9001.
Proficiency in Microsoft Office, ERP software, and CRM software.
Ability to read, analyze, and interpret business journals, technical procedures, and governmental regulations.
Ability to research, collect, and track data with strong attention to detail.
Strong written communication skills, including writing and editing reports and business correspondence.
Ability to present information effectively and respond to questions from stakeholders.
Sound judgment in escalating customer concerns and ability to work independently.
Ability to remain stationary for about 50% of the workday.
Ability to occasionally move about the office to access file cabinets and office equipment.
Ability to occasionally walk through scrap yards for customer visits or internal operations.
Ability to travel to customer sites and meetings at least 50% of the time.

Responsibilities

Research, develop, and solicit new business opportunities.
Partner with the Administration team to set pricing and address customer concerns.
Complete non-conforming material reports and work with customers to resolve issues.
Collaborate with the Transportation Manager to ensure efficient service to accounts.
Serve as the main point of contact for assigned customers, providing excellent service to build and retain relationships.
Conduct waste stream audits, expand recycling programs, and provide on-site training upon request.
Prepare quotes and negotiate scrap customer contracts.
Identify consumers for recyclable commodities received from industrial customers.
Identify, communicate, and implement effective solutions to meet customer needs.
Represent the company at business and trade meetings.
Perform data entry and maintain accurate records within internal systems.
Meet with customers regularly, both on-site and off-site.
Travel at least 50% of the time to meet goals and objectives.

Benefits

Weekly pay.
16 days of PTO in the first year.
401(k) with match starting Day 1.
Medical, dental, and vision coverage effective the first of the month after hire.
HSA with company contribution of up to $1,500.
Flexible spending account (FSA).
Wellness premium discount.
Company-paid life insurance.
Short- and long-term disability coverage.
Parental leave.
Tuition reimbursement.
Pet insurance.
Healthcare concierge.
Employee assistance program (EAP).