Account Manager

Holt Logistics Corp.•Gloucester City, NJ

23d•$62,000 - $88,199•Hybrid

About The Position

Holt Logistics Corp. is a family owned, single-source service provider of commercial, accounting, marketing and technology services to marine terminal operators, warehouses and logistics companies. This role is expected to manage and grow existing accounts by bringing in new services and expanding on existing ones, focusing on increasing efficiency and maximizing profitability. The Account Manager will manage conflict with customers and act as their advocate internally, ensuring alignment and prioritization of resources for exceptional delivery service. This role will target improvement for customers, collaborating with internal teams to identify strategic solutions. The Account Manager will manage order activities and ensure accuracy in operating systems, including order communication flow, service failures, track & trace, and follow through with order claims. This role may involve communication with clients who primarily speak Spanish. While Spanish fluency is not a requirement for this position, candidates who possess—or are open to developing—basic conversational Spanish skills may find this beneficial in supporting client interactions. We welcome applicants of all language backgrounds and are committed to providing resources for language development where appropriate. The Account Manager will collaborate with Operation Managers to develop strategic-level pricing. The company culture emphasizes owning customer success.

Requirements

Proficiency in MS Office and GSuite Applications (Gmail, Word/Google Docs, Powerpoint/Google Slides, and Excel/Google Sheets)
Tenacious, spontaneous and energetic
Willing to work as a team and driven for results
Self-motivated and driven for success
Must use personal vehicle to visit terminal work sites as well as visit clients/customers (through tri state area).

Nice To Haves

Basic conversational Spanish skills (or openness to developing them)

Responsibilities

Manage and grow existing accounts by bringing in new services and expanding on existing ones, focusing on increasing efficiency and maximizing profitability.
Manage conflict with customers and act as their advocate internally, ensuring alignment and prioritization of resources for exceptional delivery service.
Target improvement for customers, collaborating with internal teams to identify strategic solutions.
Manage order activities and ensure accuracy in operating systems, including order communication flow, service failures, track & trace, and follow through with order claims.
Collaborate with Operation Managers to develop strategic-level pricing.
Visit terminal work sites as well as clients/customers (through tri state area) using a personal vehicle.