Account Manager

VML•New York, NY

6d•$45,000 - $90,000•Hybrid

About The Position

Group SJR is currently seeking an Account Manager to support the Client Services team in meeting their objectives and delivering the highest quality client experience. Our Account Managers are executional strategists, equal parts client counselor, content manager, project manager, problem solver and operations manager. They are the day-to-day client contact, run account operations and deliver programs that address clients’ specific business challenges on time and on budget. The Account Manager role is critical to delivering solutions that meet and exceed client expectations. In making it all happen, they will liaise with clients, in-house teams, and external partners to maintain an organized workflow from original concepts through to production, approval, launch and measurement. They have the trust of their team and the trust of their client to manage tight deadlines and prioritize work on our valuable accounts. They understand how to provide constructive feedback in the client’s voice on creative products, how to position outputs for success with clients and how to ensure client feedback is reflected in all final products. Their ambitious personality and methodical approach drive results by action and attention to detail. As the hub of our client services engine, the Account Manager is an experienced doer who rolls up their sleeves to uphold the highest standards and sets the tone for the overall experience of working with SJR.

Requirements

Minimum 3 years of account management experience, preferably in an agency setting
Meticulous, organized, technical and creative at the same time, comfortable managing multiple streams of work and client feedback
Proven ability to approach the business with the confidence to know when to listen and when to be heard, and the awareness to develop points of view and know when to effectively communicate them
Strong time management and project coordination skills to support clients and ensure delivery of high-quality work on tight deadlines
Able to review and deliver written materials that are error-free, grammatically correct and on time
An understanding of editorial strategy and experience implementing it across a variety of platforms and channels
Demonstrated ability to listen effectively, document proceedings accurately, drive and support ongoing dialogue
Commitment to continuous improvement with a demonstrated drive to respond to feedback through an iterative review process
An inquisitive mind, always looking to expand your understanding of the current business environment
Flexible, adaptable, and responsive when quick turnarounds are required
Capability to work collaboratively with an interdisciplinary team
Experience using collaborative team communication and project management applications (e.g., Monday and Teams)
Advanced use of Microsoft Office applications

Nice To Haves

Experience in a journalistic or publishing environment, bringing a strong understanding of storytelling and content creation.
A passion for staying up-to-date on the latest trends in content marketing, digital strategy, and technology

Responsibilities

Runs day-to-day client operations, including all communication and account administration:
Is the key client contact on matters ranging from approach, strategy, timing, deliverables, issues, budgets, and new opportunities with support from client lead.
Writes timely emails, picks up the phone , is proactive about in-person meetings, assists with presentations, sends reports and agendas, etc.
Managing project timelines and communicating deadlines and deliverables, working up and down within the team to ensure expectations are met.
Demonstrates strategic thinking by keeping abreast of client’s business, industry, audience and competitive environment to build a comprehensive understanding of the inputs that affect their business; keeps the internal team apprised of new developments
Demonstrates problem-solving skills when dealing with client requests and issues; escalates as necessary and creates transparency around health of the relationship
Leads presentations with clients, whether on concepts, a content strategy, a budget, etc.
Supports SJR client lead with invoicing and payment collection, drafts MSAs and compliance with SOWs; maintains revenue forecasts, budgeting, vendor setup and budget management and reconciliation
Establish good relationships and communications across the agency and with partners
Organizes and runs creative ideation and brainstorming sessions, including:
Developing concepts that address client briefs
Writing up creative ideas for client presentations, ensures they are positioned effectively and are clear, feasible and budgeted
Translates client-approved ideas into briefs for editorial and creative teams that are clear and concise and keep the business objective top of mind
Provides the editorial team with detailed research on content topics to enable the quick and accurate development of content concepts; ensures insights are reflected in final content
Provides feedback and input on projects throughout the entirety of the process
Supports in-house teams, closely monitoring the work of creative, production and analytics to deliver on time and on brief
Pre-production support: from research to briefs, administration, client communications and expectation setting, vendor management, etc.
On-location support; works closely with creative teams to ensure on-location production is run efficiently and to client expectations
Identifies opportunities within existing client relationships to unlock organic growth and maximize profitability of current SOWs
Helping to identify potential new clients and works with client lead to develop strategies to convert them
Establishes and maintains relationships with colleagues at partner agencies to help SJR become front of mind for new opportunities
Participates in pitch development and presentations (as needed)