Account Manager

Iyuno•Burbank, CA

About The Position

The Account Manager will be responsible for managing client relationships, overseeing order processes, coordinating projects, identifying growth opportunities, ensuring client satisfaction, and providing support for internal teams. This role involves close collaboration with various departments to ensure the timely and successful delivery of services and products to clients, while also focusing on account growth and profitability.

Requirements

Client Relationship Management
Client order oversight
Project Coordination
Account Growth strategy
Client Satisfaction monitoring
Internal Account Management Support
Reporting and Analysis
Contract Renewals contribution
Pricing management
Forecasting and Budgeting
Client Event organization

Responsibilities

Collaborate, build, and maintain long-lasting relationships with clients, acting as a point of contact for clients, the Account Director, and the VP.
Oversee and detail all client order requests and POs, communicating effectively to Service Delivery and ensuring a full understanding of client orders before placing internal orders.
Act as the initial point of escalation and collaborate with the client and Service Delivery teams on operational issues to ensure clients' interests are represented and met.
Collaborate with internal teams (Business Development, Sales Enablement, Pricing and Forecasting, Marketing, Contract Management, Service Delivery, Operations) to ensure timely and successful delivery of quotes and orders to clients.
Update client systems to ensure correct data capture and progress.
Proactively identify potential problems and mitigate issues with thoughtful involvement.
Work with the Account Director to develop opportunities to grow existing accounts and expand the size and scale of projects in alignment with client goals and needs.
Use initiative to research upcoming trends, discuss potential areas of expansion, and provide analysis of sales probabilities.
Monitor and assess client satisfaction through KPIs of successful project delivery, addressing any concerns promptly to ensure high levels of client retention.
Assist the business development team by setting up meetings and agendas, compiling meeting notes, and sharing executive summaries with action items and ensuring follow-through.
Provide regular updates and performance reports to clients and Account Management teams, detailing progress, potential issues, and solutions.
Aid in creating compelling presentation decks with well-sourced data to share the story of an account’s performance over time.
Contribute to contract renewals and negotiation processes, ensuring favorable outcomes for both the company and the client.
Provide financial analysis to aid internal decision-making by organizing relevant price points, past quotes, and historical pricing.
Oversee quote creation and revision, obtain quote approvals, and oversee quote delivery.
Manage margins to ensure profitability of orders.
Monitor forecast revenue.
Manage unpaid, unbilled, or missing POs.
Manage account budgets and updates to regular cadence forecasting, ensuring profitability while meeting client expectations.
Investigate and resolve any billing or PO issues.
Plan and execute client events, including lunches, dinners, and special events, to foster client relationships.