Account Manager

Corpay • San Mateo, CA

36d • Hybrid

About The Position

CORPAY is currently looking to hire an Account Manager within our Corpay division. This position falls under our Corpay line of business and is located in Brentwood, TN, San Mateo, CA or Beaverton, OR. In this role, you will be the primary client services contact responsible for supporting retention, client satisfaction and issue resolution of their assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Account Manager is assigned a portfolio of customers and is responsible for understanding and resolving issues pertaining to products utilized by the client. A strong level of technical knowledge is needed for this position along with the ability to travel to client sites as needed. You will report directly to the hiring manager and regularly collaborate with other department/teams as needed.

Requirements

• Bachelor’s degree preferred; equivalent work experience required.
• One to two years’ work experience with customer servicing responsibility.
• Must be able to manage time effectively and work independently without direct supervision
• Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as, customer service skills are required
• Ability to react quickly and decisively to resolve customer issues
• Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects
• Self-driven to develop professionally, improve performance, and understand the tools in place and maximize their use.
• Demonstrates leadership qualities that influence peers to work collaboratively, automate manual processes, and use the systems available to their fullest potential.
• Serves as key contributor in developing and testing new processes and procedures that enhance the users experience.
• Acts as change agent as appropriate.

Responsibilities

• Working directly with clients as a primary point of contact for day to day account support, problem resolution, technical clarity, research and analysis
• Responding to inbound emails, fax, and phone calls, and Salesforce cases
• Developing and executing a client service delivery strategy for assigned clients around the needs, contracts specifications and cost components
• Conducting regularly scheduled calls, presentations to review business performance, including training and education
• Making decisions regarding the set up and support of the clients assigned to their care
• Preparing and presenting solutions in advance to retain relationships
• Using customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base
• Effectively interacting with internal departments to support customer base
• Trouble-shooting of client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration.

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree