Account Manager

RTB House • Boston, MA

6d • Hybrid

About The Position

As an Account Manager, you will own the client relationship post-sale and are responsible for ensuring superior client service through excellence in campaign management, relationship development and client retention. In this client-facing role, you will work on leading brands and focus on performance optimization and account growth. You will have the opportunity to work with some of the biggest US and global brands, and as the quarterback of your accounts, you will be behind the plays when it comes to account development and growth strategy. As the main point of contact, you will build strong relationships with clients, through regular face-to-face meetings, including communication via phone, video, and email. Maintain clear, concise and timely communication in regards to all customer requests. Be an expert on all things RTB House, maintaining in-depth knowledge of all products and services. Run point on ad campaign launches, guiding customers through the process while managing communication across all teams internally. Provide regular reporting and updates on campaign performance, including QBR presentations.

Requirements

• 3+ years experience working in adtech or an agency role, managing online advertising campaigns for clients
• 2+ years experience in a client-facing role
• Bachelor’s degree
• A passion for customer service. You have a talent for anticipating customer needs and exceeding expectations
• A knack for multitasking and organization. You’re able to juggle everything from campaign launches to ad hoc requests across multiple clients
• A data driven mindset. You’re comfortable organizing data in Excel and Powerpoint to present insights and recommendations to your clients
• A positive, can-do attitude. You have a high level of motivation and are willing to learn
• A determination and drive to succeed. You are resourceful, and have excellent analytical and problem solving skills

Responsibilities

• Own the client relationship post-sale
• Ensure superior client service through excellence in campaign management, relationship development and client retention
• Work on leading brands and focus on performance optimization and account growth
• Build strong relationships with clients, through regular face-to-face meetings, including communication via phone, video, and email
• Maintain clear, concise and timely communication in regards to all customer requests
• Be an expert on all things RTB House, maintaining in-depth knowledge of all products and services
• Run point on ad campaign launches, guiding customers through the process while managing communication across all teams internally
• Provide regular reporting and updates on campaign performance, including QBR presentations

Benefits

• Permanent remote work, in-office, or hybrid combination
• Direct impact on the success of the company
• Growth and career path prioritization
• Comprehensive and continuous training
• Stipend for external courses
• Extensive benefits package
• 100% coverage of medical insurance premium
• Matching 401K plan
• Vacation days
• Sick days
• Office stipend
• Phone or internet stipend
• Baby cash
• Stipend for external training
• Performance bonus eligibility
• In-person and virtual events including coffee socials, happy hours, and off-site summits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level