Account Manager

Somafina•Layton, UT

8h•$65,000 - $75,000•Onsite

About The Position

Somafina is a growing co-manufacturer of vitamins and supplements in Utah, and business is thriving as we attract larger, more established customers. It's a fast-paced environment with real momentum — which means real opportunities for growth. If you're ready to take on more and grow with us, we'd love to have you on the team.

Requirements

High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.
Excellent knowledge of time management methods and techniques.
Proficiency in English.
Working knowledge of customer service software, databases, and tools.
Ability to work in a high-paced environment.
Awareness of the industry's latest technology trends and applications.
Ability to think strategically and to lead.
Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking skills.
Customer service orientation.

Responsibilities

Engages with clients from beginning to end of a project via phone, email, and in person.
Reviews all incoming purchase orders and uploads them to begin the manufacturing process, ensuring orders are correct to avoid delays.
Attends client meetings via conference calls or in person.
Engages with internal teams across all departments to ensure projects stay on track. Maintains ownership of each order through follow-up until projects are completed.
Provides updates to clients to keep them informed of order status.
Provides a weekly open order report with accurate details to sales reps and customers.
Problem-solves issues as they arise during the process, and knows when to escalate for help.
Responds to clients quickly, accurately, and professionally through written and verbal communications.
Uses multiple databases and tools to interpret critical information for client communications.
Provides support documents as requested.
Maintains sensitivity and confidentiality of client and company information.
Works towards established goals to improve customer satisfaction.
Supports and is involved in company, department, and/or safety policies, procedures, programs, and activities.
Maintains a clean and orderly work area.
Other duties as assigned.